SJH

Used to be good now customer service is really poor, delivery late and reluctant to refund items not even received. Shame as I used to order a lot.

Very late delivery then poor quality item and two missing. Nightmare trying to get refund for missing items saying had to do investigation for the sake of £27! Sent photos poor packaging and of item received Then said investigation shown sent out then said made a mistake then offered gift voucher finally been offered a refund. A great pity as I have had several orders with them in the past with no issues apart from late delivery but this experience has now put me off.

Swift delivery and fab scents Monte Carlo, Portofino and Ibiza. Just put another order in straightaway 😊

Months later I am still waiting for a response from customer services for a missing item. Just been ignored.

Great products I use a lot of their room mists especially. Customer service is very good and swift delivery.

The best judge of a company is when something goes wrong and how they deal with it. Having used Viovet for several years, I was very surprised by the poor customer service I received. Firstly, you wait forever to get through then the service is ridiculous. I waited in for the parcel during delivery times given.No one knocked and I was emailed a photo of a box dumped by a bin as proof of delivery! When I called to complain I was told that this showed delivery and that I would have to fill out a police form when I had already wasted time waiting to get through and listened to a lot of rubbish! It was clear from the photo that the parcel had been dumped and not given to the resident as Amazon often leave stuff which gets damaged or stolen. They clearly didn’t want to send a refund or replacement so did a dispute through my bank.Won’t be using again. Just to update after reading Viovet’s response there are instructions not to leave any delivery outside at all and the picture clearly showed it wasn’t hidden or safe. When we are paying postage we expect secure delivery.

Terrible customer service messing me about for weeks and clear they didn’t want to actually resolve the issue. Lots of different people replying asked me to send photos etc but then no one did anything about a missing panel and a broken piece of wood sent instead for a chest of drawers. Waste of time and energy.

Seems to be going downhill which is a real shame. Rides keep closing early or always have technical faults which is worrying. Park doesn’t have long opening times too so hard to get on all rides. Disappointing.

Excellent service. Shipped out straight away, lovely items and fabulous customer service re a missing item which they sent out straight away. Friendly and professional company with no faff and no hassle.

Excellent customer service. Friendly tone and efficient.

Ordered a jumper for Xmas still not received and no response to emails or messages Facebook. Really poor ! I will have to go to my bank for a refund.