Dear Valued Customer,

We are truly sorry and apologize that your recent experience has been so poor, especially since you used to order from us often.
We want to resolve all of these issues for you immediately. However, without an order number, email address, or name, we are currently unable to locate your previous inquiries or order information in this chat.
Could we please ask you to send us a quick email with your details?
service@cs.halara.com (https://mailto:service@cs.halara.com/)
In your email, please include:
• Your Order Number (if you have it)
• Your Full Name
• The Email Address used for your purchase
We will prioritize your message to find your order, track your missing items, and ensure your refund is processed right away. We are sorry for this failure in service.
Thank you for giving us the opportunity to address your concern.

Best Regards,
Halara Customer Service Team