Andrew L

I have ordered via Pete multiple times for various property projects and for our personal home. Pete has always managed to obtain the most competitive price and is very responsive and proactive with his communications and advice. Pete even went out of his way to help me order a replacement dishwasher for home, while I was in hospital after having a stroke. Would definitely recommend Heatingandkitchens, which is run by Pete.

Luke, the branch manager set up my account in December and since then has been helping me with an order for doors and windows for a project I am working on. I must say that it has been a pleasure dealing with him; he’s been highly professional, very responsive (whether it be over email, text or phone) and efficient throughout. I was gathering quotes from a number of other companies in Leeds and I would be exchanging about 4 emails in an hour with Luke, whereas with the other companies I was waiting on a reply to my first email.

Luke has a very helpful and positive attitude, he is clearly someone that will go out of his way to support customers. I wasn’t sure which door profile would be the best choice, so Luke said he would come out to the property to help me decide on this and a few other bits. Despite the snow and cold weather, Luke stuck to the agreed plan, turned up on time and used his product knowledge to run through the best options and help me decide. Luke also gave me a heads up about the January cash-back promotion, which I managed to benefit from thanks to him. Overall a very positive first customer experience with Eurocell thanks to Luke and all his efforts.