Christina Valler

United Kingdom

Reviews

Review of Housing Ombudsman

Rated 1 out of 5 stars

Over 1.5 years and still no resolution — system clearly broken


I raised a complaint about Southwark Council which was then referred to the Housing Ombudsman, and it’s now been more than 1.5 years — yet I’m still waiting for a resolution.

The only update I’ve received is a standardised response stating:

> “Your case is awaiting allocation to an adjudicator. We hope to investigate your complaint soon, but as the length of time each investigation will take is hard to predict, it is hard to give a more accurate timeframe at this point.”



It’s extremely difficult to believe that 99% of cases are resolved within 12 months, as they claim. This clearly doesn’t reflect the reality many complainants are facing.

There has been no progress, no clear timeline, and absolutely no sense of urgency. After such a long delay, it’s hard not to feel that the complaints process is failing those it’s meant to protect.

July 3, 2025
Unprompted review

Review of Nordastro

Rated 1 out of 5 stars

I recently purchased an hard cover book…

I recently purchased an hard cover book that I had high hopes for, but unfortunately, my experience has been quite disappointing.

**Content Quality:**
Out of the 190 pages, only 16 pages contained personalized information relevant to the subject matter. The majority of the content appears to be compiled from publicly available sources, which I found to be misleading given the product's description.

**Customer Service:**
After realizing the e-book did not meet my expectations, I requested a full refund. The seller promised to respond within one working day, but two weeks later, I have yet to receive any communication from them. This lack of response has left me feeling frustrated and concerned about the legitimacy of the transaction.

**Privacy Concerns:**
I also have concerns regarding the collection of personal information during the purchasing process, as it feels like a potential scam rather than a legitimate business.

Due to these issues, I have contacted my bank to dispute the transaction. I hope that others considering this e-book will take my experience into account.

**Conclusion:**
I would not recommend this e-book based on my experience. If you're looking for valuable content, I suggest exploring other options.

August 22, 2024
Unprompted review

Reply from Nordastro

Dear Christina,

Thank you for sharing your detailed feedback, and we truly apologize for the disappointing experience you've had with your Nordastro purchase. We take your concerns very seriously and want to assure you that we are working on addressing the issues you've mentioned.

Regarding the content quality, we are actively working to improve the personalization of our products to better meet customer expectations. Your input helps guide these improvements. We understand your frustration with the customer service response time, and we will investigate why your request has not been handled promptly. We aim to provide timely support, and it is not our standard to delay communication like this.

As for your privacy concerns, we can assure you that the collection of personal information follows strict guidelines to ensure data security.

Please reach out to us at help@nordastro.com with your account email and, if possible, your order number so we can look into your request immediately and resolve this matter. We appreciate your patience and are committed to making things right.

Sincerely,
Nordastro team

Review of Tuffnells

Rated 1 out of 5 stars

Courier faking signature

The delivery was left outside the property without handover and then the courier faked the signature that the item was handed over.

August 23, 2023
Unprompted review

Reply from Tuffnells

Hi Christina

Thank you for getting back to us with your booking information .

A genuine apology from us for the drivers unprofessional behaviour, we will address this internally, very robustly . Sincere Apologies, its simply not good enough.

I suppose the silver lining is that you have your goods but that doesn't deflect from the service experience what so ever .

Wishing you all the best during this festive season.

Thank you

Review of Censeo Financial

Review of 1010labs