Excellent customer service from Jay C!
I called customer support twice today - the first time to switch my existing LBS ISA to a new ISA product and the second time to transfer an ISA from another provider into my LBS ISA - and both times I was fortunate to be put through to Jay Chapman. He was extremely helpful and patient, and answered all my questions clearly. I asked him if there was a way I could share feedback as I wanted to make sure he got credit for his service, so he sent me the link to leave a review here :)