AG

Amanda Gladden

United States

Reviews

Review of Clearminds


Rated 5 out of 5 stars

Try it before judging and more than once

I have done in person hypnotherapy in the past with great success, however, it is a bit pricy. I came across Clear Minds and gave it a try. I was struggling a bit at first and reached out to Clear Minds. They were very patient with me and gave me some wonderful advice. I tried everything they suggested, and it was an entirely different experience - so much better! This is a program that I can do time after time. I will be purchasing more packages - or the large package (I'm a bit undecided). If you are skeptical, start with an inexpensive program and reach out to support. It will be worth your time. Also, do research. ANYONE can be hypnotized, just have an open mind and follow the instructions.

February 13, 2023
Unprompted review

Reply from Clearminds

Hi Amanda

We are so pleased to hear that you are happy with your hypnotherapy sessions and feel the benefits from your program. I will also pass on your comments to the customer service team.

We especially appreciate you taking the time to write your review and share your experience, which is so encouraging for others to read - and for us too. Thank you.

Wishing you continued success and please do get in touch if you are considering other sessions so we can help you with this.

Kind regards
The Clear Minds Team

Review of Coloured Contacts - Colored Contact Lenses


Rated 5 out of 5 stars

100% satisfied!

Prices are very comparable to other sites. I give 5 stars but my natural curve matches the lenses. Not all sizes match so make sure your sizes match or they will slide off your eyes.
I also had a question, the company took care of it straight away, order was fixed and arrived in no time! I recommend without guilt!!

March 4, 2022

Reply from Coloured Contacts - Colored Contact Lenses

Hi there,

Thank you for taking the time to leave us a review. We hope to welcome you back onto the website very soon.

Coloured Contacts

Review of Man Crates


Rated 1 out of 5 stars

Rude Reps Are the Reason I won't Return Again

I have ordered from Man Crates a total of 3 times. Their shipping is extremely high but I have never had too much of a problem. I placed an order for Christmas and a birthday due to being laid up for a surgery that has made it so I cannot drive or walk for the time being. The third time I ordered, I paid $53 for shipping. I was given a date the order would be here. The day before I was told it was delayed by two days. When that day came and went, I got another text saying it was delayed by two more days. I contacted FedEx and they said it was shipped ground so there was no rush and it was still in CA. When I paid $53, that option was for overnight delivery, not ground (accidents happen, we are humans after all). I got a hold of Man Crates and they refunded the shipping.

When the new date came and went, my order still had not shown up. I got a new message saying I couldn't get a delivery date but the package was at least in my state. I contacted Man Crates to see if they could check into this. I got a response saying it was considered lost. They said usually they send a replacement but they are out of stock so they could issue a refund if it wasn't found in a few more days (they were specific with the dates but I won't post them here). I finally had heard back from FedEx after 12 days that my package was found. I hadn't received a refund so I was so excited to finally get these! FedEx said they found the package, but Man Crates canceled delivery!!! After trying to get the gifts and them already being late (and we know their prices are not cheap) they took it back without issuing a refund!

I contacted Man Crates and that is when they issued the refund. I told them if the package is still in my state then I don't want the money, I want the package. I paid for the package, I waited, I was patient until I wanted what I paid for. I was told that since I was issued the refund, they won't reroute the package back to me. I became highly upset and told them I didn't want the refund, I wanted the items. They said they sent FedEx a ticket two days prior requesting the package to be rerouted back to them and didn't send the refund until today.

I asked to speak to someone that I had been communicating with via email and the lady I was on the phone with became rude and said she is the only one I can speak to and she is the one I need to consider in charge when I asked to speak to a supervisor. When I finally pointed out the gifts were personalized and useless to anyone but me, she finally placed me on a 15 minute hold and said they could call FedEx and request to reroute the order back to me or ship a new order in a week. She obviously wasn't the supervisor so she should have let me speak to someone else that cares about customers - especially when they are as upset as I was (crying not crazy belittling) - when there were several things that went wrong that wasn't my fault.

When she was talking to me, while I was in tears trying to get these gifts while they were in my state, she was chuckling at me like I was on speaker and it was a joke to her and her co-workers (I am not sure if I was on speaker, but with her giggling and whispering like they heard, it felt like it).

I thought this company was pretty good, overpriced but fun, until the rude treatment I received. I have NEVER been treated like this from any company by any employee, not even from huge corporations like McDonald's or Wal-Mart. The lady I spoke to today has no business working where she does. She might as well be a bill collector as rude as she is. I hope the company looks at errors like these and realizes how important RETURNING customers are. Those are the ones that help build the company. I most certainly will not be returning, not because of the delayed shipping (mistakes honestly do happen) but the way I was treated when I called. One customer service representative caused Man Crates to lose a returning customer.

**This is to the response that was give to my review. I would have a lot more respect if these people contacted me personally but I will elaborate. I am more than happy to pay for everything. I stated that but like the service rep said, your company requested the shipment back TWO days before you tried refund me. I was very clear that if the package was found, that was a lot more important than a refund. I wanted what I paid for, not a refund or I wouldn't have spent what I did anyway. A lot of this is forgivable, but what isn't is that the service rep found it funny and was chuckling. She also said that she is the only one that I should worry about because I can't speak to anybody else. The service rep is the reason for the review. The service rep I spoke is the biggest reason I will not return and I will make sure that everybody knows that you have people like her at your company. She was awful, dishonest, laughed at me, and then hung up on me.

January 4, 2022
Unprompted review

Reply from Man Crates

Hi there Amanda, thanks for your feedback and we're sorry to hear about your experience with us.

Upon reviewing your order we can see that your order was delayed in transit by our carrier when you first contacted us December 24th and we processed a refund in shipping.

Unfortunately our carrier did not deliver on Dec 26th as they had originally told us when we followed up on your order. We received contact from you on the 30th where we confirmed the packages had been scanned in UT and they were not moving after quite some time at one of our carrier's local hubs in that state. We immediately issued a complete refund of your entire shipping cost because the packages were arriving later than expected and our agent advised you that if the package showed no movement that day that we should take action as if those packages had been lost.

Unfortunately the order showed no further movement and on the 2nd of January we advised that we would resend the packages or issue a complete refund for your order. You advised the rep you spoke with on the 2nd that you would like the refund since the package wasn't moving and we advised our carrier to return the package to our warehouse. We also advised that we would issue the refund as soon as possible.

Today, after the package showed movement on its way back to our warehouse to be returned as you had requested in your previous conversation with us, you reached out to us again and asked that we turn the packages that we had issued a complete refund for back to your address. Our agent advised, after placing you on hold and checking with the carrier, that since we had already requested a return with our carrier we are unable to issue any additional reroutes on that order. We would have gladly turned it around if we could have, unfortunately our hands are tied once we issue the return request.

We can see however, that the agent you spoke with today issued a complimentary resend of your entire order for arrival on Jan 9th. We have confirmed that your refund was processed in its entirety, making this order completely cost free for you as our way of attempting to make up for the delivery experience you had with us.

Please accept our sincere apologies if the solutions we presented did not show we're making every effort we can to turn this situation around.

If there is anything in addition to the complete refund and complimentary resend of your order that was issued please don't hesitate to reach out and let us know what it will take to make this situation better for you.

We offer a 100% satisfaction guarantee and want to make sure that even though your order experienced a carrier caused delay that we give you the best resolution possible and that you are completely satisfied.

-Team Man Crates