Rude Reps Are the Reason I won't Return Again
I have ordered from Man Crates a total of 3 times. Their shipping is extremely high but I have never had too much of a problem. I placed an order for Christmas and a birthday due to being laid up for a surgery that has made it so I cannot drive or walk for the time being. The third time I ordered, I paid $53 for shipping. I was given a date the order would be here. The day before I was told it was delayed by two days. When that day came and went, I got another text saying it was delayed by two more days. I contacted FedEx and they said it was shipped ground so there was no rush and it was still in CA. When I paid $53, that option was for overnight delivery, not ground (accidents happen, we are humans after all). I got a hold of Man Crates and they refunded the shipping.
When the new date came and went, my order still had not shown up. I got a new message saying I couldn't get a delivery date but the package was at least in my state. I contacted Man Crates to see if they could check into this. I got a response saying it was considered lost. They said usually they send a replacement but they are out of stock so they could issue a refund if it wasn't found in a few more days (they were specific with the dates but I won't post them here). I finally had heard back from FedEx after 12 days that my package was found. I hadn't received a refund so I was so excited to finally get these! FedEx said they found the package, but Man Crates canceled delivery!!! After trying to get the gifts and them already being late (and we know their prices are not cheap) they took it back without issuing a refund!
I contacted Man Crates and that is when they issued the refund. I told them if the package is still in my state then I don't want the money, I want the package. I paid for the package, I waited, I was patient until I wanted what I paid for. I was told that since I was issued the refund, they won't reroute the package back to me. I became highly upset and told them I didn't want the refund, I wanted the items. They said they sent FedEx a ticket two days prior requesting the package to be rerouted back to them and didn't send the refund until today.
I asked to speak to someone that I had been communicating with via email and the lady I was on the phone with became rude and said she is the only one I can speak to and she is the one I need to consider in charge when I asked to speak to a supervisor. When I finally pointed out the gifts were personalized and useless to anyone but me, she finally placed me on a 15 minute hold and said they could call FedEx and request to reroute the order back to me or ship a new order in a week. She obviously wasn't the supervisor so she should have let me speak to someone else that cares about customers - especially when they are as upset as I was (crying not crazy belittling) - when there were several things that went wrong that wasn't my fault.
When she was talking to me, while I was in tears trying to get these gifts while they were in my state, she was chuckling at me like I was on speaker and it was a joke to her and her co-workers (I am not sure if I was on speaker, but with her giggling and whispering like they heard, it felt like it).
I thought this company was pretty good, overpriced but fun, until the rude treatment I received. I have NEVER been treated like this from any company by any employee, not even from huge corporations like McDonald's or Wal-Mart. The lady I spoke to today has no business working where she does. She might as well be a bill collector as rude as she is. I hope the company looks at errors like these and realizes how important RETURNING customers are. Those are the ones that help build the company. I most certainly will not be returning, not because of the delayed shipping (mistakes honestly do happen) but the way I was treated when I called. One customer service representative caused Man Crates to lose a returning customer.
**This is to the response that was give to my review. I would have a lot more respect if these people contacted me personally but I will elaborate. I am more than happy to pay for everything. I stated that but like the service rep said, your company requested the shipment back TWO days before you tried refund me. I was very clear that if the package was found, that was a lot more important than a refund. I wanted what I paid for, not a refund or I wouldn't have spent what I did anyway. A lot of this is forgivable, but what isn't is that the service rep found it funny and was chuckling. She also said that she is the only one that I should worry about because I can't speak to anybody else. The service rep is the reason for the review. The service rep I spoke is the biggest reason I will not return and I will make sure that everybody knows that you have people like her at your company. She was awful, dishonest, laughed at me, and then hung up on me.
January 4, 2022
Unprompted review