Global Pricing Changed to USD (Good Response from company)
An issue with a purchase (from my now edited review) was resolved by John Henric. Further, where charged in USD this is now made clear. It's unfortunate they no longer price Australian website orders in AUD. But they at least now make that clear.
I will leave the question of whether the USD pricing which would necessarily reflect the impact of tariffs on US imports - is the most apposite pricing for Australian customers where no such tariffs apply - but I am happy with how JH responded.
Their clothes remain brilliant.
Reply from John Henric
Dear Simon,
Thank you for taking the time to share your experience. First and foremost, we sincerely apologize for what happened and for the frustration this has caused, especially as a long-time customer who appreciates our products.
We have taken your feedback seriously regarding the clarity of currency display on our website. It is very important to us that all customers, no matter their location, feel well-informed and confident throughout the purchasing process. We are currently reviewing how currency information is presented to avoid similar misunderstandings in the future.
We can confirm that we have been in contact with you via email and have reached a resolution together. We hope this has helped to address your concerns, even if we understand that the situation was disappointing.
Your feedback is valuable and helps us improve. We truly appreciate you bringing this to our attention and we hope to have the opportunity to regain your trust in the future.
Regards,
John Henric Team