Activation issues in Hong Kong (resolved)
(Updated from 1 star after a super helpful and very lengthy support chat lasting over an hour). The start (yesterday) wasn't great: I couldn't activate my esim (error message) after arriving in Hong Kong. I tried different ways to resolve this, but had no success. Error message suggested there might be an issue with the esim. I then bought another esim with the same result. After this I received sms messages asking me to click a link, presumably to fix it. The link was fully in Chinese, I tried finding my way through but no success. One day later: the support chat walked me through all the steps. It turned out the automatic install had an incorrect apn setting and a new web link I received had a page that allowed me to switch from Chinese to English, requesting me to add 'real name' information including a passport photo. Now it works. I trust the apn setting and web link will be fixed so others have a smooth experience, and if you travel to HK or CN be aware of the 'real name' verification.
Reply from eSIM Card
Thank you so much for your feedback! We’re thrilled to hear that Laura was able to assist you in getting everything set up and working smoothly. We take pride in offering excellent customer support, and it’s great to know it made a difference. If you ever need help again, we're always here for you. Happy connecting!
