MMT Mistake - Customer is Penalised...
I was denied check-in at the booked hotel due to ownership change (not updated on MMT). Though I later realized I hadn’t purchased Trip Secure, I felt the pain and stress could have been considered with more empathy. Policies are important, but so is customer care. This experience makes me rethink trusting MMT for future travel.
September 7, 2025
Unprompted review
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care