Brennan

So bad!!!! I bought a computer preloaded with software...HUGE MISTAKE!!!!! The software would not update because it said the purchase was refunded...no it was not. So I called to get a refund so I could buy it on the app store and delete the apps they installed. It took 4 hours and 13 people who kept passing me off to the same departments for them to finally tell me that I would have to return the entire computer. So I took it into the apple store and returned it and NOW THE REFUND IS INCORRECT!!!! So i have now clocked about 4:30 hours to NOT solve the problem and now I have to wait for more stupid supervisors or next dispute it with my credit card. WHAT HAPPENED TO APPLE???? SO BAD!!!!!