Unauthorized Charge After Cancellation – Misleading Practices
I subscribed to Ultiself on June 10, 2025, for a 3-month plan costing $15.94 USD. On July 21, 2025, I emailed the company to cancel my subscription – well before the next billing cycle. Despite my timely cancellation, on August 5, 2025, Ultiself charged me $79.72 USD.
This $79 charge does not match any of their actual subscription plans (3 months = $24.99, 1 year = $46.99, lifetime = $69.99). They later sent me a fake “example” screenshot with PayPal and Google Pay options – payment methods that were not available when I subscribed.
Their actions show deceptive billing and misrepresentation of their pricing. Even after providing proof, they refused to refund me, claiming “policy” – despite my cancellation being 16 days before the charge.
I have filed a complaint with the U.S. Federal Trade Commission (FTC) and initiated a Visa chargeback. I do not recommend this app – beware of misleading charges and unhelpful support.
Reply from Ultiself
We’re truly sorry to hear about your experience and the frustration it has caused. We want to clarify that all charges require explicit user confirmation, and subscription renewals are based on the terms accepted at the time of purchase. We never process payments outside the agreed pricing structure, and the amount you mentioned does not align with any of our subscription plans — which makes this case especially important for us to review.
The screenshot you received was not meant to mislead but to illustrate our standard payment options; however, we apologize if this caused confusion, especially if those methods were not available to you during your initial purchase.
Regarding your cancellation request, we acknowledge that you contacted us before your next billing date, and we regret if our policy handling felt inflexible. We never intend for our policies to override fairness, and your feedback will be reviewed with our team to ensure improvements in both communication and resolution speed.
Let me mention, that we've already cancelled your subscription and processed the refund.
If you still have any questions, please email us at info@ultiself.com, so we can personally investigate and work toward a resolution.