Good prices but terrible connection
The pricing of the sim only deal is really good, I was happy with this BUT the local 3 network mast had constant issues meaning the connection was really poor.
The online service checker had the 'We are experiencing issues and will fix them as soon as possible' was displayed more often than not.
I have cancelled my sims and swapped to another supplier using O2 equipment which is much better in my area.
Reply from SMARTY
Hey Paul Conway,
Thank you very much for sharing your thoughts with us. We truly value all feedback and suggestions, and we’re very grateful you took the time to reach out. We’re sincerely sorry for any disruption caused by the network issues you’ve encountered and completely understand how frustrating this must be.
Please remember that, like any mobile network provider, SMARTY cannot promise flawless coverage everywhere. Signal strength can vary depending on your location and the size or layout of buildings, especially indoors. There may also be natural fluctuations in coverage that are beyond our control.
If there’s anything further we can do to support you, please don’t hesitate to contact our customer care team at: https://smarty.co.uk/contact.
We’re always here to help and truly appreciate your ongoing support.
-Linsey
