SB

Sarah B

United Kingdom

Reviews

Review of Pure Optical

Rated 1 out of 5 stars

Order not received

I ordered contact lenses and 24 days later still haven't received. I contacted their customer services over a week a go and they haven't responded.

September 5, 2022
Unprompted review

Reply from Pure Optical

Hi,

We apologise greatly for the lack of communication.

We've re-structured the business and supply chain and had huge issues which we understand, isn't your fault.

We've been around for 7 years and we'd never scam any customers or leave a customer without their money back.

We're processing customers refunds within the next 48 hours if your order hasn't left us.

Any questions please email us direct cs@pureoptical.co.uk

Thanks
Pure

Review of The Big Phone Store

Rated 5 out of 5 stars

Samsung S20

I bought a refurnished Samsung S20. I was a little hesitant at first as it's a website I'd never heard of before. However I saw them recommend on the Martin Lewis Moneysaver website so went for it. I am very happy with my purchase. The phone is in pristine condition and works perfectly. It arrived the next day which is amazing. I've also saved myself a fortune by buying a refurb. I'll definitely use them in future.

December 10, 2021
Unprompted review

Reply from The Big Phone Store

Hi Sarah, thank you for your review. We're so glad to hear that the refurbished phone is in pristine condition and working well!

We are very proud of our customer service team who strive to get every order out as quickly as possible. If there's anything else we can do for you, please let us know.