If I could give zero stars I would! Fake counterfeit cheap clothes nothing like pictures and terrible quality. Couldn’t cancel order. Costs a fortune to return and they try to convince you to have a discount instead, I insisted on a return. Returns cost about £30 plus they want you to pay the customs charge which they won’t prove the amount and just want to deduct off the refund. Avoid this company at all costs- massive scam and I’m taking it up with fraud department with my bank.
hi i need to return the product as i ordered the wrong size, i sent a email enquiry stright away as soon as i recieved it and followed the return procedure and then heard nothing? can i return the item?
March 10, 2025
Reply from ION8
Hi Olivia,
Thank you for taking the time to let us know your thoughts on our service. I am really sorry to hear you were waiting longer than expected to hear back from us. Unfortunately, we has some members of staff off unwell last week, and this caused a delay in our response time. We usually reply within 24 hours. I can see that we have now replied to your enquiry, thank you for your patience.
If there is anything else we can help with, just let me know!
They sent the wrong coloured radiator, after taking a few days to reply to my email, instead of offering a swap immediately, they requested photo after photo. In the end admitting it would take at least a month to replace, by which would have been too late. Would have been better to have been warned about long turn around times at the point of order, or at the point of spotting an issue. They seemed to have done everything possible to avoid exchange.
April 24, 2024
Reply from BestHeating
Dear Olivia,
Thank you for your recent review.
I tried to call you to discuss this but I was unable to reach you, I apologise for this.
I would like to apologise for the issues you have had with your order. We do try to reply to all emails within 24 hours so I am sorry to see it took us longer to reply to your email. Please be advised we do state on our website the painted radiators have a longer lead time of 5-20 working days, however I am sorry if you weren't aware of this.
Please be advised I have sent you a follow up email to discuss this further, I will await further response from yourself.
Apologies again for any inconvenience caused.
Kindest regards,
Lucy
BestHeating
***UPDATE 13/05/2024***
Dear Olivia,
Thank you for getting back to us. I am very sorry you were sent the incorrect coloured item, as discussed as you have now installed the item we have issued you a 20% refund as a goodwill gesture for this. Please allow 3-5 working days for the funds to clear in your account.
I am very sorry again for any inconvenience caused, if you require any further assistance from ourselves please do not hesitate to get in touch.
