DO NOT USE THIS 'COMPANY'
Do not use this company.
The minibus that was supposed to take us to the airport came after 30mins or so and the person who drove it there was not even a driver, he was a member of the admin team. They tried calling the driver but the phone kept going to voicemail and passengers were getting understandably angry.
In the end a CUSTOMER DROVE US to the airport in the company minibus, I have never experienced anything like this and I will be making a formal complaint.
I have video footage of the customer driving us and have attached pictures.
I have sent multiple emails and letters via recorded delivery with no answer. I then called the number used for pick up and eventually they blocked my number. I then went to the office to speak to the manager and was told that the manager would be coming between 5-7pm (blatant lie), in the same conversation I was then told the manager was out of the country. They put the 'manager' on the phone and I was told I would receive a refund as I did not get the service I paid for. What leg would the company have to stand on if the customer's son who drove us in THEIR minivan had crashed?? I am still awaiting a refund and I have escalated this. I would advise all dissatisfied customers to report.