United Kingdom
Review of AllBatteries
It is so great that I can still use my old drill and saw because of AllBatteries commitment to providing upgraded batteries that keep older gear useable.
I hate to have to throw away potentially good things because I can't get a part.
Reply from AllBatteries
Dear customer,
Thank you so much for your feedback
Kind regards,
The AllBatteries UK Team
Review of Toolstation
The process for reserving and buying tools on line is explained clearly on the site.
The site is easy to use.
The range of similar items in stock to choose between was good enough to make an informed choice.
Service at the shop counter was efficient and friendly.
A good experience.
Reply from Toolstation
Thank you so much for your feedback, it means a lot to us to hear from happy customers.
We look forward to welcoming you back soon!
Kind regards, Jazmin.
Review of Toolstation
I have ordered and paid for a tool that was described as having two in stock and available for click and collect at the Paisley branch.
I assumed that this meant that I could collect it almost immediately.
Over a week later I am still waiting for the text to tell me when I can collect the item.
Is this a normal time to wait for an item that is "in stock"?
What is really frustrating is that you can't phone direct to store and get an instant answer as to what is going on with your order.
Reply from Toolstation
Good Morning, thank you for taking the time to provide us with your feedback. I am very sorry to hear about the issues experienced with our Click & Collect service. I can appreciate how frustrating this may be. If you wish to discuss this further, please contact us with your order reference number via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can resolve this issue for you. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind Regards, Issy.
