Rubbish website, ordinary trains.
i have to say i really hate Renfe's website,and where i can, i prefer to use trainline to buy Renfe tickets.
this time, i had to buy tickets for a group of 6 of us, and it was very time consuming. The page would refresh then i would have to re insert all the specific passenger details again, this happened 3 times.
We Travelled to Segovia (wonderful town) but due to the bus, we missed our train back to Madrid. We got to Segovia station and the ticket person said we could change our tickets (Saw our distress) and directed us to the Renfe office. We went, they refused to change our tickets and we had to pay a premium rate for a one way ticket. So, terrible service, terrible trains terrible system, Even the ticket guy had to enter our 6 traveller details which all in all took about 15 minutes. Outdated, and probably losing lots of money. when i can, i avoid using Renfe.
July 26, 2023
Unprompted review