Ian

Hi Ian,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your experience processing your payment, and we completely understand how frustrating that must have been.

Please be assured that we are looking to offer alternative payment methods in the future and hope the next time you invest, you have a more seamless experience.

If you have any questions, please feel free to reach out to us at support@crowdcube.com.

Best Wishes,

The Crowdcube Team

Hi Ian,

Thank you for your feedback. We're sorry to hear that you are having difficulties authorising your debit card payment. Would you please contact our support team and we'd be glad to look into this and offer assistance to you. 
Please contact them through the form here: https://help.crowdcube.com/hc/en-us/requests/new

Best Wishes,

The Crowdcube Team

Hi Ian,

We're really sorry about this. While lots of people did manage to invest, unfortunately, we know that some people had some issues completing their investment, which we understand is frustrating.

While these issues have now been fully resolved, we will be looking at ways we can continue to improve the experience for our community.

Best Wishes,

The Crowdcube Team