customer

I purchased a pair of climbing shoes as a Christmas gift. The whole experience was great, easy transaction and the shoes arrived quickly with a personal note. Can recommend this business whole heartedly.

Always 5 star shopping experience with this business. Products arrive very quickly and are always very safely packed. Can highly recommend Fortunate Paws.

I recently inherited a pair of ladies Lowa Renegade Goretex hiking boots. I wore them approx. 3 times since I got them. Yesterday I returned from an intermediate hike in Western Australia and both heels on the soles were falling apart meaning pieces actually fell out of the heel. I was devastated as I thought LOWA is a top brand. So very disappointed as one thing I liked about them was the comfort.

I bought a pair of pants on December 8, 2021 from Rockman's online. I did receive them approx. 2 weeks later. Unfortunately they were too small so I had to return them which I did on December 21st, 2021 through Parcel Point. And that's when it started to get problematic. I did not receive any updates about if and when my parcel got delivered at Rockmans in NSW. I rang Parcel Point a few times and they couldn't give me any proper updates. In the end I rang Rockmans custumer service on January 20, 2022. Even though they tried to be helpful I still haven't receive any notifications if they received my parcel and up until today I haven't received a refund. The whole experience is very frustrating and I won't do any more online shopping with Rockmans.

The stainless steel drinking bottle arrived very quickly, was really well packed and got plenty of updates when it would reach my home. It is exactly what a wanted. I can recommend Peter's of Kensington.

I bought the 1.8 m tall LUNA bookshelf from this shop online. It arrived reasonably quickly in a very tattered cardboard box. When starting to assemble the bookshelf I immediately realised that the quality of this item is extremely poor. Assembly stalled when the holes of the drawers were misaligned by 5 mm on all 3 drawers and I couldn't continue. I requested to return this item as it was substandard quality as well.I was also very concerned about the safety of this bookshelf as there was no provision to attach it to the wall therefore the chance of injury is quite high. The whole process to get an answer from the staff took extremely long. Even though in the end the customer service was a bit better I still wasn't able to return the product to Dshop and we agreed on a lower price. I guess the bookshelf will end up at the local tip. Be aware of this online store and do not shop there.You can avoid a lot of frustration. I am flabbergasted that they are able to trade.