Barakah Bilal Moti

I am extremely disappointed with my recent experience with Valentino's online store at valentino.ae. I purchased a bag which I decided to return. The bag was unused, unopened, and still had its paper protective coverings. They rejected my refund claiming minor damage, which i'm sure could just be cleaned off even though I sent the bag back unopened, unused. Despite following all the return instructions and sending the bag back promptly, my refund has not been processed.

Valentino, being one of the largest luxury fashion houses in the world, should provide exemplary customer service. However, my experience has been quite the opposite. They do not reply to emails, and the staff I have interacted with have been rude and unhelpful. Additionally, the sales associates in the store seem to know nothing about the online process, which has only added to my frustration.

As a long-time customer who has spent thousands of dollars at Valentino in different countries, I expected much better service and accountability. This lack of communication and failure to process my refund is unacceptable for a brand of Valentino's stature. I hope this issue is resolved soon, and I receive my refund without further delay.

Scam company

They trick you into paying only 0.55 euro and then put you on a 40€ subscription without telling you. The service also does not work as I was unable to locate my phone. It’s a scam. Stay away.

And they won’t refund my money

I have been ordering from cult beauty for years. They used to deliver to Dubai, and remove the sales tax which they stopped doing ever since they got acquired.
Since then, many brands stopped delivering to the UAE.

Secondly, customer service is always an issue. Once I accidently placed a duplicate order at the same time, and there was a technical glitch and I couldn't cancel it i.e their website wouldn't let me cancel it 30 seconds after the order was placed. It got processed overnight, and the team did nothing to assist me in getting a free international return label or simply cancelling the order. Different representatives respond to your messages, without reading the trail of messages and now I have £100 of product lying around.

Similar issue with their cult status rewards. I wanted to make an expensive purchase and needed a few more points to redeem some credit. I spent my friday lunch break writing some reviews, and I still haven't received my points. Long wait times, same issue with different representatives not bothering to read the trail of messages, one even forwarded the issue to the operations team. Anyway, issue still not resolved and I couldn't afford to waste more time for £5 credit.

Another time, I ordered a Huda beauty lipstick and it came broken. My friend got me a huda beauty palette for my birthday, and it came broken and they only partially refunded it. It was really disheartening.

Overall, it has always been my preferred retailer but I never seem to get the help I need when things go wrong.

horrible. rude customer service. a scam

They marked my face cream as a dangerous good. This was a joke. I told them to remove this and they made some stupid excuse saying the cream has “ ingredients are sodium hydroxide, Cetearyl alcohol, and other chemical compositions of oxides”. Most face creams have these ingredients.

They charged 45 dirhams extra in “handling fees” just for it all to arrive in one box thrown together. Scamming and ripping customers off this way is unethical.

Would not recommend

They sell original shoes, but mine came stained. They didn't compensate, replace or do anything to fix the problem so won't be ordering again

amazing website and service. helped me so much through the application process