Sofia

I cannot track my order. It says its been dispatched but the link does not work, and the website does not work either. It says its unavailable. So far looking like a scam to me. I have no email or contact details so I can contact them

Hi,

Sending this email is a last resort. I have tried explaining the situation to someone over the phone and WhatsApp and unfortunately they are not understanding. I'm sure there are notes on the account when I last spoke to Thames water.

It's coming to one year I was billed very high, the usage was beyond the normal usage I have been billed for every 6 months. I raised this issue up with a very helpful lady whose name I cannot remember at Thames water, she agreed the usage looked unusually high. She then said the metre needs looking at and may need changing as the it looks like there is a shared usage as there is a business 629 lea Bridge road which is on the ground floor of our flat that operates. And she believed that I was getting billed for the business below the flat too. Just to go back when we moved into the flat in 2021 the metre was looked at and It was changed as they suspected or there was a share usage I cannot remember. However the lady on the phone did say it looks like this was not fully resolved and said she would have someone from Thames water to contact myself to arrange a visit to see the metre.

Now it's been nearly a year and noone contacted myself from Thames water instead I recieve a bill which is more than double the amount that would be charged for a two bed flat with 1 adult and 2 children under 5 living.

The flat is maintained and has inspections every 6 months and there are no leaks or other water issues within the flat. I am stressed and already suffer from anxiety attacks and depression this has just added to it. The customer service representative I have spoken to are of no help which has added to the frustration. I will not be paying a single pence towards this bill, until this is thoroughly investigated as there is a clear problem caused by the metre. And lack of service from Thames water, if anything I am owed compensation for it having to come to this. I am very disappointed at the help that has not been offered. The customers service advisors I have spoke to are incompetent in understanding and addressing the issue.

I need this looking into, I am due to move home soon and I am not going away with a bill as much as this as its unfair I am being charged more than my usage.


I hope this email reaches someone who knows what they are doing and has a look at previous notes to understand where Thames water went wrong.

I really appreciate Laura for calling me before my delivery was due, to go over the delivery process and to highlight any concerns I may have in regards to the delivery.

Thank you