Yet another Frequent Flyer penalty for some old folks
We have been dedicated customers of Qantas all our lives - now into our 80s.Just another Freq Flyer problem but now ONE to MANY. Used our points to fly to Thailand only to find reports from web sites that seniors are advised not to travel until closer to the wet season because viruses. Okay, we will take this advise and on reaching Qantas FF, these folks will hit us with penalties to change our bookings to such a degree, we were left stunned! We have had trouble before with FF and just absorbed the penalty.
Not any more!
Loyalty is no longer part of the business model of Qantas.