CH

Chris

Italy

Reviews

Review of Zalando


Rated 1 out of 5 stars

Zalando.it unreachable

I received a gift bought on Zalando.it and the size were wrong. I booked a pickup to return them (SDA) but they didn't come, twice, I tried to contact Zalando.it but they didn't do anything. After I received a gift card and bought a few t-shirts. I received an alert for the delivery day (Nexive) but the driver faked it was me requesting to postpone the delivery to another day so I waited for nothing. I called but nothing could be done and Zalando.it is now unreachable: no way to write them an email from the website, no messages on FB etc. I'm never going to buy from them until they fix their services.

September 9, 2021
Unprompted review

Review of SDA


Rated 1 out of 5 stars

Return pick up never came

I booked a return for Zalando. I waited at home, SDA pick up never came. I called and they said I wasn't found at home. Lies. They planned a new pick up 5 days later and guess what nobody came. I ended up having to print a new return label and go to their office to have it sent.

September 9, 2021
Unprompted review

Review of Nexive


Rated 1 out of 5 stars

Impersonation

I received an alert from Nexive saying that the goods would've been delivered the next day so I kept the day free since they can deliver from 9 to 18. The next day morning I check the tracking and it says that a few minutes earlier I requested to postpone the delivery for the next day. I call the Customer Service right away and they are completely useless and there's nothing to do. A delay would be acceptable but that's impersonation and it's a crime.

September 9, 2021
Unprompted review