Horrible company
Horrible company. I have never encountered such a non-customer-friendly company. My son was promised a coach, and they found one, so the start was really promising. Unfortunately, the first lesson was no lesson; just a short chat on zoom, and it stayed like that. Meanwhile, of course, the full payment was made already and I needed to block that to make sure I got my money back. Then the coach, a good match with my son, was cancelled, the reason never given, and I've been chased ever since then to pay for a lesson we've never received.
One time I've managed to get someone on the phone: the tone was so unprofessional and accusing towards me, that I decided I don't want to work with this company anymore.
I've been chased by email since, to pay for a lesson I never got - with the extras amount piling up of course for being late etc - . And I've tried to call again, several times: the menu on the call is a loop you cannot break.
So, Ive never done this before but:
DON'T GET INVOLVED WITH THIS COMPANY!
Reply from StudyWorks
Goedemiddag,
Hartelijk dank voor uw review en nogmaals onze excuses dat uw ervaring niet naar wens was. Wij hebben ter compensatie uw gekozen bijlespakket geannuleerd en u alleen gefactureerd voor de bijles die in de agenda stond en waarbij u deze zelf goedkeuring heeft gegeven.
Ook zie ik dat u een voucher is aangeboden voor een gratis bijles voor wanneer u zich weer wil aanmelden.
Uiteraard willen we met u nadenken over een oplossing, dus we horen graag van u!
