Paul Sweetman

Locked my pension so I couldn't sell an investment when I needed to. Chat advised I need to complete AML, email somewhere. What investment companies do that so randomly? Not a dormant account, while access to all other accounts remain.

Won't be staying much longer

Speed, quality of service, value. Would 100% use again. Purchased a powerline for improved home internet coverage, boxed in original packaging, nearly as new. Thanks!

First time using them in 5 years, first parcel goes missing. Glad I got ally he extra cover this time! Useless since was Hermes

Edit: thanks for that, no request for further info? When you request a call or follow up on chat, wasting your time... As you don't follow up 😂

3.10 update: Received a call, ensured refund would be in next 24 hours, then silence for days. What's happening?

Very pleased with the sales experience, but after sales is painful.

Had to return some product due to lack of understanding on preparation required. Now nearly 3 weeks having driven to Antrim to suit bathshack (supposedly speeds up a refund), 3 weeks later and no sign of communication on when it can be expected.

Unless you're 100% on keeping the product and it's a lot cheaper than elsewhere, would look elsewhere

Painted with a lot of colour Matt paint, this is the worst. So watery. Given up after purchasing a lot and will do second coats with something else never again.

Poor experience. Paid for a hotel voucher where their website showed availability on required date. Soon as paid tried to redeem, seconds later.

Soldout.

Easy to get a refund? Not as easy as the no quibble guarantee suggests, trying time and again to get you to convert to their vouchers, refunded me 4.99 less than I paid.

Used them before, but will always try to keep to Groupon in future who have easier to use codes, easier to get refunded processes, and no charges for transactions.

Understood on the fees and don't mind that, if they provided what they showed they would. Why financially penalise customers for your technical errors?

Still trying to get the £4.99 refunded...

Avoid at all costs £50 Central 'Insurance'

They have masses of QA staff (seemingly based out of India like almost every department they have), to spot any difference in spelling or information in the detail you give on sign up to get a £50 admin charge (or multiple admin charges) in. My two policies meant they wanted £600 on top of the insurance costs to update minor variances. RED FLAG

I cancelled the lot and escaped this joke of a company with a cost of about £300 for 1 month of likely worthless cover.

Nearly a month later and i still get emails asking me to pay the £600 or so total to update my details.

Advice: Avoid signup or get out while your bank balance is still in tact.

In addition they ask for your detail to make them look like they care about the experience, despite giving it I haven't heard a word back. Surprise Surprise, if they can't charge you further, they don't bother

No understanding from the company of an address change requirement by law meaning my driving licence pending update before sending them copies for their admin with the updated address. Whacked with an insurance cost uplift charge and told I must pay it in 7 days, unwilling to refund for the remaining days on the paid upfront insurance. Should never have left admiral, dream to deal with in comparison. This company even struggled to confirm receipt of an email - kind of important for meeting their id needs. Won’t be back

Dreadful trying to make a payment, fails every time. Never had an issue with Halifax and when the switch money comes through I'll be switching back. Far too many issues with FD