United Kingdom
Review of Patisserie Valerie
Ordered for a diamond anniversary, turned up damaged and the wrong size, we didnt have time to order another so had to get a supermarket cake… not right for such an occasion, they tried offering a replacement or voucher which would be too late for celebration, after lots of emails we got a refund but to not have a special cake for this one off day was so upsetting….
Review of The Canine Menu
My mum brought these chews today, it was labelled as soft and suitable for older dogs, however it was a really bad choking risk, please be aware they were definitely not soft and not suitable for older dogs especially if they haven’t all their teeth, customer service was also really bad, they recommended a different treat rather then addressing the actual concern.
Reply from The Canine Menu
Hi Louise,
I'll start by apologising that you had this negative experience of our products and service. We care deeply about our customers (human and canine) and are disappointed we fell short this time.
Our Rabbit chew is a much softer chew for young and senior dogs, but as it is a chew and not a treat, it does require dogs to be able to use their teeth to consume it. It does not present a choking hazard for dogs who cannot chew it, as it's too big to be swallowed whole.
I have reached out to you again by email to see what else we can do to resolve your concerns. As the chew was bought from one of our stockists and not from us directly, we unfortunately cannot offer a refund or replacement.
All my best,
Jessica
Review of HelloFresh UK
Just about to cook first box and 3 items are missing…. Now have to find something else for dinner and try and get to the shops tomorrow… they tried offering money off next purchase, as if I’m going to order again… so disappointing…
Reply from HelloFresh UK
Hello Louise,
Thank you for leaving us a review. We really appreciate all of your feedback.
We're so sorry to hear you had missing ingredients from your delivery! We realise the importance of receiving all your ingredients as promised, so your meals are taken care of for the week ahead, without any extra trips to the shop. We work very hard packing your boxes so this was never our intention.
Since you contacted our Customer Care, we assure you that this is followed up on and we will be sure not to have it happen again, and credit is offered as we are a weekly service, and it can easily discount your next fully priced box, however you can always ask for a refund of the credit instead if this is what you prefer.
For this reason we would like to look into this further so we've now sent you a direct message on here to acquire some more details. Please reply with the full name, email address, and phone number on your HelloFresh account, and your HelloFresh customer ID. Once we receive this information, we'll confirm further steps via email.
Kind regards,
Dijana
The HelloFresh Team
Review of Slater Menswear
Awful service in Bristol store, we booked 6 wedding suits back in may, fully paid for and 5 weeks before the wedding they ring to say they can’t do them anymore, the stress this has caused has been a nightmare trying to find something else at such short notice… unreliable would definitely avoid…
Reply from Slater Menswear
Good Afternoon,
Thank you for taking the time to leave a review.
I am very sorry to hear this.
Unfortunately we have had some supplying issues and our staff are trying to rectify these problems as quickly as possible.
If you would like to speak to our Customer Services Manager about your time in store, please email contact@slaters.co.uk
Please accept our sincere apologies, I can assure you that this is not the level of service we expect for our customers and are deeply sorry if you have been left disappointed on this occasion.
Kind Regards,
Ciara
Slater Menswear
