Reply from Forsikringshuset Danmark
Hej Iris,
Tak for din anmeldelse. Det er vi glade for at høre.
IR
Iris
Denmark
Reviews
Review of Forsikringshuset Danmark
Review of Jacobsen Møbler
Dårlig kundeservice
Dårlig kundeservice. Fik ikke min varer på aftalt dato, og nu skal jeg betale et gebyr
July 7, 2023
Unprompted review
Reply from Jacobsen Møbler
Tak for din anmeldelse.
Din vare blev leveret som aftalt. Den er bare ikke blevet afhentet i pakkeshoppen, hvor den har ventet i 14 dage inden den er kommet retur til os.
Ønsker du varen sendt til dig, må du gerne kontakte vores kundeservice hvor vi kan hjælpe med dette.
M.v.h.. Rasmus, Jacobsen Møbler
Review of Khanum's
I ordered the ‘Kara Scarf Dress’
I ordered the ‘Kara Scarf Dress’, when I received it the quality was so poor, and the dress couldn’t barely cover my chest. The dress is “made to order”, but I received it two days after. The costumer service is so bad, and I’ll never order a dress from the brand again. Because of their policies it was not an option to get my money back. AND I couldn’t change it to another dress because THEY forgot to put on return ribbon on. Worst buy ever
December 15, 2022
Unprompted review
Reply from Khanum's
Hi Iris,
We're sorry the dress wasn't quite right for you.
All our dresses are made to order and our production team do their best to ensure customers receive their orders as soon as possible. We're happy to know they were able to make it and you were able to receive it quickly as it can usually take longer.
Our customer care team do their best to respectfully give each customer the best service possible, whilst noting responsibility to be consistent in our policies to ensure fairness for everyone. I'm sorry you were dissatisfied with our policies, we do emphasise this on our website and request customers to make mindful and intentional purchasing decisions.
We absolutely agree, purchases should not be made with brands if you do not agree and can not adhere to their policies.
If you would like to discuss this further, please kindly send a message to our customer care team.
Thank you.
The Khanum's Team