ST

Store

United Kingdom

Reviews

Review of Yoto

Rated 1 out of 5 stars

A warning for wholesale customers…

A warning for wholesale customers buying Yoto... Do not buy from them! I am missing items from my wholesale order and I have emailed them multiple times in the past few weeks with no response. I contacted them on their customer helpline and they just fob you off by saying to email the retail inbox. This is our first experience with them and we are not happy to say the least.

December 14, 2023
Unprompted review

Reply from Yoto

Hi There,

Thank you for taking the time to leave us a review, we are sorry to hear that your experience with our Customer Happiness team wasn't as desired.

I was able to check in on this, and it looks like we were hopefully able to get this resolved with you, if anything comes up. Please let us know and we will be happy to help.

Kind regards
Yoto Customer Happiness team

Review of Unlocks

Rated 5 out of 5 stars

Brilliant

Brilliant. After being scammed by another unlocking company I thought they were all the same. I couldn't believe it when I found this website that could unlock my old Nokia 6310i for free. Tbh I thought it was a scam because it was free but it worked perfectly. Thank you for providing this great service.

September 14, 2021
Unprompted review

Review of Shopify

Rated 2 out of 5 stars

We were told we had to hire someone to…

We were told we had to hire someone to fix a very simple problem of the fact that the product quantity wasn't syncing when a customer selected a new product. I understand having to hire if we wanted something like a huge customisable thing but to fix something that should be Shopifys responsibility? Why are we being made to pay more money to fix a problem that's a basic function of the system.

August 4, 2021
Unprompted review

Review of Vend by Lightspeed

Rated 2 out of 5 stars

Slow customer service and bugged system

Their customer service is slow but helpful. It seems like they're understaffed. There are a lot of bugs in their EPOS system which they haven't fixed, yet keep bringing out unnecessary 'upgrades' like the new product adding feature that actually slows down the process. We went with Vend which was suggested by StoreKit, I wouldn't recommend them earlier as they also have slow customer service.

August 3, 2021
Unprompted review

Reply from Vend by Lightspeed

Hello!

Selene from Vend here and I want to thank you for taking the time to give us a review, and for letting us know how we can improve.

I would be happy to have a look at what issues you might still be experiencing and give you a status update on any issues that are still being worked on if you'd like to talk about it, you can email reviewshelp@vendhq.com and give me your Vend URL and I'll be glad to look into that for you.

While I can understand how it might seem from the outside, the teams working on adding features to Vend and the team working to resolve issues are separate so I assure you that the adding of new features is not slowing down any effort to resolve issues our retailers might be facing.

We did have a period of high volume of requests for a while there due to a number of factors but the response times for support have been coming down drastically of late so I'm sure we can do better next time on that, but if you'd like to talk about this more or provide any additional feedback or would like to have me look at any particular issue for you please email the address above and I'll be glad to discuss it with you.

Thank you!