London

I echo the previous reviews on poor customer service. I live in Sweden and used teva.co.uk customer service as there is a local operator. I ordered my Tirra sandals on line from an reputable outdoor outlet not direct from them- it means one does not get qualify for help from them and the 1 year guarantee is also not valid. My shoes are 2 years (season's) old and my issue is that a thin layer of fabric on the sole (ball area) has worn off leaving the sole a little uncomfortable. I asked for advice but got a standard response 'only interested if your sandals are less than 1 year old and ordered from us'. I simply asked for advice and offered this info for their product development. I got the same response about the 1 year warranty and an order number. If they bothered to read my mails, this info was evident in my first email. I'm obviously wasting my time. To think this is my third pair of Teva's and I have purchased 3 more for family.