I would have liked better follow up.
I would have liked better follow up. I Did not know my order # with no confirmation email following purchase.
Reply from Garvee
Hello,
We are truly sorry for the inconvenience caused to you. Upon seeing your feedback, expressing hope for better service in the future, along with mentions that you don’t know your order number and haven’t received a confirmation email since the purchase. We feel deeply guilty. Leaving you trapped in the frustration of "no clear guidance and no transparent information" throughout the entire shopping process completely deviates from our service commitment to customers, and we would like to offer you our deepest apology!
In response to your core needs, we have urgently taken two key actions:
1. **Resending complete order information**: We have re-sent your full order details to your email address. If you have any questions about the order information, please feel free to contact us via the following channels:
Support Email: support@garvee.com
Support Phone: (888) 891-2855
2. **Addressing the oversight of "incomplete information" in assistance**: Regarding the mistake where incomplete information was provided when assisting you, we have immediately launched internal rectification. First, we conducted special training for our customer service team, clarifying the service standard that "when customers inquire about order-related issues, complete information must be provided at one time"—to prevent situations such as "only answering part of the question or omitting key guidance" from occurring again.
Your comment that you "hope for better service in the future" is both a reminder and a driving force for us. We are well aware that one bad experience can only be compensated for by countless high-quality services, but we sincerely hope to have the opportunity to prove our improvements through practical actions. Starting from supplementing your order information and fixing service loopholes, we will gradually provide you with more reliable and thoughtful service.
Once again, we apologize for all the inconvenience caused to you during this shopping process, and thank you for having the candor to point out our problems.
If you do not receive the re-sent order information or have any questions about future services, please feel free to contact us at any time. We will do our utmost to resolve the issue for you and will never shirk responsibility.
Wish you a pleasant life!
Best regards,
