Fawlty sizing and no full refunds
I bought a dress on sale from their website because I was unsure about the sizing and quality. I ended up liking it, so I decided to order the same dress in my preferred color. Same style, same size—just a different color. But guess what? The second dress is at least 10 cm wider and doesn’t fit. It’s seriously a full size bigger!
Mikuta agreed to accept the return, but they won’t cover the shipping costs because “the size is as ordered.” Technically, it is not—the size might be labeled the same, but the actual measurements are clearly off.
Very disappointed. Poor quality control and bad service. You can’t trust the sizing even within the same product!
Reply from MIKUTA
Hi Jessica,
Thank you for taking the time to share your experience. We’re really sorry for the sizing issue you faced - receiving two dresses with such a difference in fit is understandably frustrating.
After reviewing the case, we see that some important details (such as the exact difference in measurements and product pictures) were left out of the conversation, which made it harder for us to assess the situation properly. At the same time, we also recognise that we should have been more proactive in asking for this information from the start. We’ll improve the way we guide similar cases in the future.
Your feedback is very valuable to us and will help us strengthen both our quality control and our customer experience.
We truly appreciate you bringing this to our attention.
With love,
Customer Experience Team
