Lied to on multiple occasions leading…
Lied to on multiple occasions leading up to a pre-paid service which resulted in being charged AGAIN!
Spoke to Debbie on customer services who was nothing but rude and at every corner. 10 minutes on hold and she only wanted to "redirect" my call rather than attempting to help.
Refused to escalate call to manager as she "has no numbers for any other managers"
Asked to speak to a different representative as she wasnt being helpful, and refused to allow that with the only option being to "put the phone down and re-dial, I'm sure you'll get someone else".
This started as a potential mix up that could have been rectified, it's now turned into revealing TERRIBLE customer services, and we will never return.
Reply from Arnold Clark
Thank you for your review. Customer Service is of paramount importance to us. I am sorry that you have been left feeling this way following your recent communication with our team. Your feedback helps us identify where there is room for improvement and we appreciate you taking the time to highlight this.
Lynne
Arnold Clark
