LK

Laura Key

United Kingdom

Reviews

Review of Waggel

Rated 1 out of 5 stars

Communication poor

Communication poor, in fact non existent, no news on whether claim is approved in over a week, not acceptable

October 13, 2025

Reply from Waggel

Hi Laura,

Thank you for your review. We can see that our customer service team has been in touch and provided an update. Your claim is currently on hold while we await your pet’s medical history from your vet. Once we receive this information, we’ll be able to complete the assessment and confirm the outcome.

We understand the delay is frustrating and appreciate your patience while we wait for the necessary documents.

The Waggel Team

Review of Dobies

Rated 1 out of 5 stars

DON’T WASTE YOUR MONEY!!!

DON’T WASTE YOUR MONEY!!!
Order arrived over a week after expected delivery date, I emailed, received a standard response to be patient!! Eventually got through to Toby in customer services, clearly didn’t have a clue what he was doing, saying- no apology whatsoever, in unbelievable, he said ‘let me give you some advice’ at that point I gave up with him, emailed customer services saying I wanted to return pathetic looking plants, that was 4 days ago…heard nothing and couldn’t get through by phone again, waited 20 minutes and gave up!!!

April 1, 2025

Reply from Dobies

We understand your frustration with the delayed delivery and the difficulties you experienced with customer service. We sincerely apologise for the inconvenience this has caused. We are committed to providing excellent customer service and strive to ensure that all our customers have a positive experience. We will investigate this matter further and take appropriate steps to address your concerns. I have contacted you directly this morning and hope we can resolve promptly for you.

Kind regards,
Hannah
Dobies Customer Care

Review of Chemist4U

Rated 1 out of 5 stars

Order has not arrived

Order has not arrived, ordered over a week ago, very poor!!

April 10, 2024

Reply from Chemist4U

Good afternoon,
Thank you for your email.
I am sorry to hear your order has not yet arrived. From reviewing your tracking, your order was delivered to your safe place on 10th April - 
Your item was delivered to your Safeplace on 10-04-2024.
Please could kindly check any safe places?
Thank you.
Kind regards
Chemist4U

Review of loveholidays UK

Rated 1 out of 5 stars

Unhelpful!!!

Unfortunately, I couldn’t get through by phone/manage my booking section on app so resorted to web chat for what I thought was a very basic/simple request for a king size bed (not specified anywhere on the web)…I was told to contact the hotel directly, however their contact details are nowhere to be found (I so don’t usually have difficulty obtaining these details) so my request is still unanswered!!!
Very poor, very unlikely to use Love Holidays again

October 17, 2021

Reply from loveholidays UK

Hi Laura,

Thank you for taking the time to leave your review and feedback. I am sorry to see that you are unhappy with the service that you have received from loveholidays and if we have not lived up to your expectations.

When making a specific request such as the bed size we do advise our customers to contact the hotel directly. As your booking agent, we can only provide you with the hotel and room type.

I am sorry to hear that you are having trouble obtaining the hotel contact details. I will send you a message via Manage My Booking with this information.


I hope that your upcoming holiday experience will live up to your expectations and we hope that we get to see you again!

Stay safe,

^loveholidays

Review of Eflorist