Charged £24.47 for an app which I dont have
Today £24.47 has been deducted without my consent from my bank account via Paypal effecto for an app I dont have or never signed up to. On Googling 'Paypal effecto' . Of course Paypal say contact the company first, so I did. Still waiting for a response. I searched all my phone apps and I dont have it.
Reply from Effecto.app
Dear Bronagh,
We’re very sorry to hear about your experience with the Effecto app and understand your frustration regarding the unexpected charge and difficulty identifying the subscription. We also take note of your concerns about communication and clarity. Our team is working on improving transparency, subscription management, and overall user experience to prevent situations like this in the future.
To help us review your case, please contact us at help@effecto․app with your account email and, if possible, your order number.
Sincerely,
The Effecto Team
