Worst printer company I've dealt with in my decades of experience
I've worked in IT for a little over 20 years, and I've come to just try and help by warning people away from a product that the company does not support, maintain, or have reliable documentation for.
Let me give you an example of what it is like:
- product webpage (printer IP) does not work because they didn't keep up with updates
- Calling them for help, will yield nothing because support does not have training to help
- If it happens to be something they can help with, they'll likely fail due to my first point (product updates) so they will then laugh on the phone with you and go, yeah we've been having a lot of peoplems.
Essentially their product doesn't work (I'm speaking of printers) because they don't update the software which means even their own support people can't help because when things break, it's just a compatibility issue. It would be like having an app where the company never updates it.
