Nastastia Byrd Han

Ordered the whiskey lovers box that came with custom etched decanter and glasses. Unfortunately, we received someone else’s order. Customer service was friendly via email and said they would send us a new crate. On arrival of the second crate it was just a box, no crate at all, with a random small bag of jerky and the glasses wrapped in paper. With a mistake it seems that good customer service would not only resend the ENTIRE order, including a new crate, but also go above and beyond . This was a poorly done re-do. Disappointing.