Joyce Ng

I base in Hong Kong. Ordered bed sheet but they delivered me a duvet. I sent the duvet back to them and paid the postage upfront. I have been chasing for the refund of the product cost and postage for 1 month. The customer service claims that they have processed the refund a month ago. However I still haven’t received any refund at all!!! Can’t trust this shop!

I placed order A with premier delivery as I need the items urgently. Next day ASOS team assured me that order A had been confirmed; but I only received the email saying the order A was unsuccessful two days later

I re-order again order B using premier delivery again. While the system shows that this order B is confirmed, upon my enquiry with the CS team, I was told by ASOS that the order B was actually unsuccessful. This message is inconsistent with the system message. The whole ASOS system seems to be very confusing. Besides, it has been almost two weeks since I was told that order B was canceled, but I still haven’t got any refund for the order B which was cancelled by ASOS! The CS team keep asking me to wait.

I made another re-order again, but the purpose of using premier delivery has been defeated as the items were far too late when they arrived. I have totally wasted my money in subscribing the premier delivery service. I placed several orders, and would like to use 1 parcel to return all orders (The app suggest that I can use this option). However, I am not able to create such return order using the app. I had to approach the CS team, who refuse to create one single return label for all orders that I placed. As such, I have to unpack everything, and need to make sure I am using the correct code for each of the return orders.

This is definitely one of the worst e-shopping experience that I start to think whether there is any sham or fraud on the part of ASOS. Shame on ASOS.