Diane

UPDATE FROM MY PREVIOUS REVIEW 2 WEEKS AGO ! WORST MAINTENANCE COMPANY EVER !!
I finally got a reply 6m later via email with no name on the bottom of it so I guess the person who replied wants to stay anonymous so no change there !!!
They did advise me to contact the maintenance manager SOPHIE JACQUES ! my reply was that I have emailed her numerous times and also rang her mobile and left voicemail for a call back . It seems that SOPHIE and TEIMOOR NAZIR prefer to gaslight the clients ! NO REPLY I also asked for my email to be logged as a complaint on the 16/09/2025 due to all the issues that have occurred over the last 13 months . I HAVE NOT YET RECEIVED A CONFIRMATION EMAIL FOR MY COMPLAINT.
As an owner of a property they are Surposed to be managing the only contact landline number listed is for tenants to ring with maintenance issues . Unfortunately these advisers cannot help if you are an owner of a property ! I have requested HC-GB to reply to my previous review with a direct contact number for the maintenance manager of my property ? Again I have had no public reply either ??
I have read the reviews from tenants and I honestly don’t know how this company is still going ? It must be all the money they are pulling in for doing absolutely nothing !! I will be updating each review I put up until They take responsibility for the CCJ they had put against my sons business when it was there fault the mail was sent to an incorrect address ! Teimoor never updated the details on the system 12 months ago . THE WORST EVER !

This maintenance business is just a money making company . They ignore emails and give contact numbers that no longer exist !
They send mail to incorrect mailing addresses which result in there clients ending up with high solicitor charges and CCJ ‘s for late payments . When they do get the address right they have a contact telephone number on letters that don’t exist . Any queries ring 02046036756 ? Don’t bother trying the number doesn’t exist !! There is an alternative for the Maintenon team but no contact number for account to discuss estimated bills ? Or red letters received as first contact letter threatening to add charges if bills not paid for maintenance or ground rates . I have been trying to contact them for over
6 months by email to request a contact number for a maintenance accounts manager as I am an owner of an apartment situated in the Baltic View Liverpool . I have contacted numerous employees of this company and has No response from anyone? I have even contacted an employee named Sophie Jaques by paying £25 to join LinkedIn . I have also emailed her . I was able to contact Teimoor Nazir . I explained that all mail was being sent to An incorrect address that should have been updated on there system over 12 months previous only to later realise that it was him who didn’t update it ? Which resulted in a CCJ against myself a year later and a £3000 solicitor fee that should never have happened . I explained to him that This is having an enormous effect on my business . He reassured me that he would speak to the company solicitors bretherons to have the CCJ taken off . This conversation was on the 03/04/25 . Numerous ignored calls later I last spoke to him the last Friday in may when he reassured me again that he had a meeting with the solicitors to discuss the following Monday . Obviously it was a bank holiday and I never heard from him again . Numerous calls and voice messages left but again no reply ! Please see list below of people I have emailed
Josephine Silah
Lucinda Griffin
Sophie jacques
Teimoor Nazir
Ayesha Arifeen
NOT ONE OF THEM HAS HAD THE MANNERS TO REPLY . I have had auto reply message to say they were all recieved.
If you are thinking of owning or taking up a tenancy that this company managers I suggest you look elsewere as they are brilliant at doing nothing to help and seems that making easy money is the only thing they are interested in . Customer service
Communication is none existent and maintenance upkeep is disgraceful.
No direct number to discuss account queries that actually works . Worst maintenance company ever !!
UPDATE 2 days from my first review above .
There is only a maintenance team number for tenants NO contact number for property owners to discuss charges ? No statement of charges just keep receiving bills with threats of extra charges £180 if not paid within 7 days on first letter received!
I have mobile numbers for 2 employees
Sophie Jaques and Teimoor Nazir . Both these employees choose to ignore voicemail and emails txt messages .
For 6 months I have been trying to discuss and solve this problem that this company caused through sending billing mail to an incorrect address causing a CCJ to be put against my business . Complete ignorance
And charges is what this company is about This company doesn’t have a direct number for an accounts department to discuss bills for maintenance or ground rates with .
I have rang maintenance spoke to numerous advisers who have emailed to the accounts managers to contact me over the last 6 months including yesterday I am being totally ignored ! HC-GB REPLY WITH A DIRECT NUMBER FOR THE ACCOUNTS DEPT . I have also logged a complaint via email which is also being ignored !!

Rachael is amazing nothing is too much trouble and no matter how long it takes to find a solution she finds it . Carnt thank her enough when the third party insurance was trying to charge me for car hire when it was a none fault accident on my behalf .
She followed it through to the end till they paid up ! Best customer service adviser I have ever come across . Staff are amazing at this company I would recommend 💯

I would recommend this insurance company 💯 I couldn’t fault their communication at all it is excellent. I received daily emails and phone calls from an adviser named Rachael . She was absolutely wonderful. She Took all the stress out of dealing with the third party insurance and kept me up-to date on a daily basis too . She always rang me back and if I missed her call she would leave me a voicemail saying she would recall me later that day . It was an absolute pleasure and stress free dealing with this company.
This insurance company actually answers the phone and also do call you back when they say they will . Thank you 🙏

Hygienist and her assistant were lovely & done a brilliant job . I am Very happy with the outcome

Quick and easy also Price was very fair and shaun the salesman was fantastic .💯 for customer service