TwoSarus

Paid for next day delivery. Item hasn’t even dispatched yet. When I raise a ticket with the support team I get a message saying there is a four day wait for a response. That’s not good enough when you’ve paid for and not received next day delivery. If you cannot cope with that, don’t advertise it. I specifically ordered the item next day to arrive before the weekend and could quite possibly not even receive a reply to my support request before the weekend! Only ordered the case to enable me to use my phone before my planned case arrives from internationally and that could potentially now arrive sooner. My first time attempting to use mous and will likely be the last time. Customer support should be the #1 priority for any business and a four day turn around time isn’t acceptable. Perhaps try investing some of that marketing/youtube/freebie to influencer budget into your support facing teams.

Update:

Phone case arrived one day late. Received a reply to my support case, didn’t offer a refund for delivery. Responded with a screenshot and saying I’d claim through credit card company and then they issued me a refund for the delivery.

Whilst I still didn’t find the support great and wasn’t a fan of the tone of voice in the emails. The case itself is actually pretty great.

Went to buy screen protector, website specified I could sign up to newsletter for 10% off. I then received another message after asking for my phone number stating: “Take 20% off your first purchase” so entered my phone number, but received only a 10% discount in my email. I contacted support asking where my 20% discount code was and the reply I received was: “Our standard signup offer is for 10% off your first order. Could you please share a screenshot or picture showing where you saw the 20% offer? We’d like to review it to make sure there isn’t an issue with our system.” so, I did just that, I sent them a screenshot of their site where it clearly stated the “take 20% off your first purchase” text and four business days later there’s still no response from the company. Given that firstly their response to me was incorrect, secondly they don’t know what their own site says and thirdly they can’t reply to customers in a timely manner, I decided to order my screen protectors elsewhere and requested they remove my details from their system.

Delivery team couldn't install my dishwasher. After they left, I installed it within 5min. Trying to work with LG to get a refund for the failed install which I paid £30 for is proving to be impossible. LG have, quite frankly the WORST support team I have ever come across. Their chat is awful, you don't get a follow up, it's just awful customer service, whoever manages that team for LG and get's paid to manage that team should be sacked, as they're failing - look at all the reviews on here that mention bad customer support. I feel bad for the people who work for them in these teams as they've been set up to fail.

Bombarding me with calls and texts to book a call to arrange someone to come quote. I didn't request a quote from Instaloft, my details were passed on by someone else, then they have taken my details and been aggressively trying to arrange a quote by non stop calls and texts. It's extremely offputting, if you're like this to arrange a quote, what would you be like after. No thanks. Please remove all my details as per GDPR.

In response to the reply; “ We follow a policy of attempting to contact people that request a quote. We don't accept contact details form someone else so this is very unlikely to be accurate. Unfortunately we don't have your name to be able to be able to remove you from out system but would be more than happy to. Equally when you received a call you could have told the team that you were not interested and they would have also removed you from the system.”

1) I think the reply is quite poor and quite abrupt, which probably gives people an insight into the customer service levels they might expect if they go with this company.
2) “We don't accept contact details form someone else so this is very unlikely to be accurate” perhaps you should brush up on your processes. I submitted a job on checkatrade. I deliberately did NOT select yourselves to receive the quote. A different company declined to quote and Checkatrade then sent you my details automatically. Your statement is therefore inaccurate. You DO accept contact details from elsewhere. Your statement is a lie.
3) “ Equally when you received a call you could have told the team that you were not interested and they would have also removed you from the system.” the onus on me isn’t to ‘opt out’ the onus is on you as an organisation to act appropriately. I do not answer unsolicited calls, particularly while I’m in meetings at work and all your calls have been during working hours and there is no way for me to contact you outside of answering this call as all the forms on your website are for requesting a quote and for not contacting you about anything else. Your texts give no option to unsubscribe or opt out, which I believe is against GDPR laws.

——

I subsequently phoned 01952 306 500 and pressed option 2 and asked to be removed from the system. I was told this has been done. So fingers crossed I’ll receive no more calls or text. In fairness the man who answered the call was very prompt & polite.

Someone accessed my account that was not me. I was emailed a password reset link that opened the app but did not take me to anywhere I could reset my password. I attempted to get a password reset link but one never arrived. I tried to contact the company for some help in resetting my password but getting past the chat bot to speak to a human was impossible. In the end I gave up and deleted my account. Terrible app. There’s no two factor authentication and no easy way to change your password, therefore they’re also insecure. Won’t set up a new account or use again until their practices improve.

Ordered a one time box, received an email from them telling me that the delivery had been scheduled. Went to remind myself what I’d be receiving and nothing was showing. Contacted support and they tell me they have no knowledge of the order. I went through payment, even updating my payment details, completed the process in the app to receive the box and received email confirmation, but they refuse to honour the order or acknowledge that the issue was their side, instead implying I cancelled the order or in some way misused the app. I work in software development and am fully capable of using an app correctly. The response I actually found to be insulting, and as they’re unwilling to even assume there may be a genuine issue their side they need to look into, they immediately placed blame for the issue onto me as a customer - that is the worst approach to customer service I have seen. I’ll order from elsewhere.

I decided to try Mindful Chef after learning that their meal boxes are entirely gluten-free and discovering that my Vitality life insurance policy offers a discount.

Firstly, the positives: As someone with celiac disease, I did not experience any ill effects from any of the meals. We also appreciated the increased intake of vegetables compared to our previous meals.

However, there were some drawbacks. After four weeks of trying five recipes per week (20 recipes in total), we found the quality to be inconsistent. We rated two recipes 1 star, two recipes 2 stars, four recipes 3 stars, four recipes 4 stars, and one recipe 5 stars. We couldn't eat one recipe, three remain uneaten, and three were used for other dishes. For us, anything below four stars is poor, which unfortunately made up the majority of our ratings. The Thai recipes, in particular, were disappointing and lacked the expected balance of flavours.

Our biggest issue was with a salmon dish. The salmon was discoloured and had a terrible smell, leading us to discard it. I believe this was due to the packaging, where refrigerated items were placed in a cardboard box with ice packs, which I found insufficient to keep items cool during transit, especially in warm weather. When I contacted Mindful Chef, we received a £6 credit, which I found insulting since the meal cost £18 for two. Their response was that salmon costs £6 in stores, but I've never seen it for less than £8. Without the main ingredient, the meal was inedible. Despite requesting a full refund, I was told £6 was the maximum credit they could offer, which I found unacceptable.

Due to this experience, I cannot recommend Mindful Chef. I have warned friends to avoid it and will not be using their service again.

Spent £2402.79 with Victoria Plum on an entirely new bathroom suite. All were delivered without issue, and installed by someone of my choosing.

Unfortunately, the products themselves are extremely poor quality. Within a few months, the black was peeling off the black shower unit and sink. I had to purchase black matt enamel paint to fix it myself.

The vanity unit and toilet unit purchased have warped after just over a year of use. To make matters worse, one of the screws for the handles on the vanity unit has broken because of a faulty screw, when contacting Victoria Plum, I was informed they do not sell or send out replacement parts, and as it's over a year since I purchased they're unwilling to help at all. The faulty screw is very specific to the vanity unit and not one I can go purchase in a shop, so now the vanity unit, after just over a year of use needs entirely replacing, at just under £200 for the unit, this is disgusting.

Victoria plum customer service is great when you want to spend money with them, but when something goes wrong, when you need help, they're not willing to, this company does not care once the products are installed, you're on your own. Awful customer service. I won't use Victoria Plum again. You buy cheap, you get cheap.

Wanted to compare mortgages. Had me fill in information for 10min, then at the end "book a free review" didn't show me anything. Complete waste of time, con.

Wanted to compare mortgages. Had me fill in information for 10min, then at the end "book a free review" didn't show me anything. Complete waste of time, con.

Adverts have become a joke. Far too frequent these days.

Have used Travel FX a few times. Always seem to have the most competitive rates for yen, certainly better than buying local. I also do bank transfer so no extra fee to pay. Always had money arrive when it was said to arrive. No complaints.

Trust pilot are in bed with the very businesses we are reviewing. If you leave a negative review now, the business has the chance to challenge your review and you’re then forced to jump through hoops to keep your review online. This is only making trust pilot a less trusting site to use and as someone who has used trust pilot for years, unfortunately after multiple contacts about negative reviews, some of which have been removed because I refuse or cannot provide the evidence requested I’ve come to the realisation that trust pilot only cares about the profits they can make from the companies that we are reviewing and not about having a genuine format in which customers can share real experiences. I will no longer use trust pilot and suggest you don’t either, they can no longer be trusted.

I wrote a review previously, which I then changed to be positive simply as the CEO of Grubby kept harassing me via calls/emails and I wanted him to go away.

Updating again to be a fair reflection of my thoughts.

All recipes used to be adaptable for people with a gluten allergy. This was changed and now allergens are displayed and you’re simply told not to select those recipes.

The irritating part of that for me is often the ‘gluten’ part of those recipes is, a bun, or a wrap. Not the core part of the meal, but the side thing. These things are only made with gluten because wheat is cheap and therefore higher profit margins.

Last year, and this we looked at grubby to do our bit in trying to eat less meat, regrettably only the changes around how they handle their recipes with gluten put me off, being coeliac. Often recipes I would enjoy more are now off limits, where as in the past I was able to select them and be provided with gluten free alternative ingredients - for example, a gluten free bun rather than a gluten containing bun.

The move away from this approach, means that my options as a coeliac are a lot more limited and often, those recipes I like the sound of most, such as curries are now not available to me, simply because a chapati is provided.

As a result. I’ll eat more meat as my own vegan recipes are no match to Grubbys. The quality of vegetables is great, the food is always delicious, but having an allergy, I feel that Grubby no longer caters to me as I previously think they did very well.

I understand why the changes were made. To make things more seem less for deliveries in building up their boxes etc, but perhaps. Rather than exclude those with gluten allergies you could have made every box gluten free, every recipe gluten free - all customers receive gluten free buns, wraps etc, then all your customers are happy and in many cases healthier as gluten generally isn’t great for any human, regardless of allergens it contributes to feeling sluggish, boating, bad skin etc. unfortunately, I guess grubby ultimately care more about the underlying profit margins associated to these cheaper produced gluten containing products.

As a company, I appreciate what they are doing and trying to do by reducing meat consumption and as a meat eater this was actually great for me, I would have eaten Grubbys recipes 7 nights a week, until their change around how they handle gluten in their recipes.

Now. It irritates me when I don’t like any of the options available to me, but I do like those recipes that previously were an option for me, but are now not. So, rather than order the recipes that don’t appeal because they’re my only option, I just simply don’t order at all.

If however, you have no allergies. Go for it. Their recipes are great and the meals filling.

Racist ticket process. Tickets for sale in Tokyo, impossible to get if you're not in Japan. You have to join a lottery and the verification process does not work if you do not have a Japanese phone/phone number. Excludes all foreigners from being able to enjoy one ok rock in Japan. I've seen one ok rocks shows in other countries... after this. I won't bother. They've lost a fan today.

Based in the UK, so review lg. com /uk

We purchased an LG washing machine from Currys in 2018 and received an email saying to register the device for an extended five-year warranty, which we did.

Within the first few months, the cover on the door snapped slightly and eventually fell off. We never bothered to get this fixed or replace it, but it wasn't the best sign as it broke on its own through normal use.

On the 19th of November 2022 when closing the door and turning on the dishwasher we smelt smoke, there was a horrible noise and the error message DE1 appeared.

We contacted LG on the day, and they instructed us that someone would call us back that day. No one did.

We tried to call on the sunday and they're closed.

On the Monday, we again tried to call and were told again someone would call us back, but this time rather than wait for no one to call us back we used the site chat.

We were informed that the warrenty isn't valid. Without really any explination being provided. First we were told it was because we didn't click a link in the email (rubbish), when we argued it, they then said it wasn't valid because of the date, then it wasn't valid because it's for specific machines... basically, any excuse that could be found to ensure that the liability didn't fall at LG's feet.

In the end we agreed to a £140 engineer call out, which will no doubt be organised awfully, end up being useless and we'll need to replace the machine regardless.

One thing is for sure. LG had the opportunity to build brand lloyalty with us. Had they honoured the extended 5 year warenty, we likely would have, once the machine eventually died, opted for an LG replacement. However, due to the frankly, awful customer service and experiance, I'd rather get eaten alive by a flock of pigeons than puchase any other products from LG.

I hope, based on the huge number of negative reveiws found on trust pilot, that either LG realise that they are treating customers awfully and get their act together, or they go out of business.

My dishwasher started making some horrific sounds and wouldn't switch off, displaying an error message. Reported to samsungrepair.com and the next day someone came out to take a look at it.

The gentleman that came out was very polite, easy to talk to, and got down to work right away. 10 min later he confirmed the dishwasher was broken, and that he didn't have the parts available. Asked me for proof of purchase to deal with the warranty claim on my behalf and said he'd be in contact within a week.

Within the week, we were told that the part was no longer in stock or manufactured and as a result, the dishwasher would be replaced as a whole. Samsung said they could arrange this on my behalf or I could do so directly with whom I sourced the dishwasher, I opted for Samsung to do it on my behalf.

A week or so later I had a new dishwasher delivered and installed by AO.com (I originally purchased it from Currys). The old dishwasher was removed and the guys that did it were again, polite and easy to deal with.

Although it's a hassle that the original dishwasher broke in the first place, and had to deal with a couple of weeks of washing dishes by hand, less than a year after purchase. I cannot fault the experience and the issue was extremely well resolved.

Ordered Atlantis AT210 Hiflow Water Softener
(Code: WZ57) at a very competitive price on the 5th of October. Was a little worried based on the negative reviews here, however, I didn't need to be. The product arrived as expected on the 6th, in good condition, and was exactly what I had ordered. I think the website could use a refresh, but otherwise a good experience, and would use clickonbathrooms.com again.

I love the premise of WOB. However, I do find that their prices can be higher than elsewhere, for example, you can purchase new books for less sometimes that WOB’s want for a second hand book.

In addition, the website is infuriating. I was shopping for more than 10 books using safari on my iPhone and 6 times throughout my time on the side my basket was emptied! This is so frustrating!!!!!

I then also discovered that due to my basket being emptied multiple times, I then mistakenly ordered 2 of the same book, which had different prices, but the same condition. As such I wanted to cancel receiving both books, I couldn’t do this, I can’t even cancel my order I have to request it through customer support and even then, I’m advised most orders are sent before customer support can get to the support case.

Serves me right for not using Amazon and trying to support another business I suppose.

Overly sensitive on tik tok. Blocked me for no reason. Don’t deserve business.