Paid for next day delivery. Item hasn’t even dispatched yet. When I raise a ticket with the support team I get a message saying there is a four day wait for a response. That’s not good enough when you’ve paid for and not received next day delivery. If you cannot cope with that, don’t advertise it. I specifically ordered the item next day to arrive before the weekend and could quite possibly not even receive a reply to my support request before the weekend! Only ordered the case to enable me to use my phone before my planned case arrives from internationally and that could potentially now arrive sooner. My first time attempting to use mous and will likely be the last time. Customer support should be the #1 priority for any business and a four day turn around time isn’t acceptable. Perhaps try investing some of that marketing/youtube/freebie to influencer budget into your support facing teams.

Update:

Phone case arrived one day late. Received a reply to my support case, didn’t offer a refund for delivery. Responded with a screenshot and saying I’d claim through credit card company and then they issued me a refund for the delivery.

Whilst I still didn’t find the support great and wasn’t a fan of the tone of voice in the emails. The case itself is actually pretty great.