CU

customer

United Kingdom

Reviews

Review of Roomer

Rated 1 out of 5 stars

Complete shambles from start to finish

Complete shambles from start to finish! I tried to make a booking for a hotel over 6 times and each time after my payment was approved got an error message about some problem at Roomer’s end!

I emailed customer service and got a mail back from John the customer service manager apologising and explaining that they would sort my booking out manually if I still wanted to proceed.

I confirmed I did……that is where the customer service ends!!! I never heard anything back despite me sending multiple follow up email to John and the customer service team!! They didn’t even have the good manner to reply at all!!!

None existent customer service and a platform that doesn’t work! A complete waste of time.

February 21, 2024
Unprompted review

Reply from Roomer

Dear Customer,

We are genuinely disheartened to hear about the challenges you've faced with our booking platform and the lack of follow-up communication you've experienced. At Roomer, our mission is to offer an exceptional service experience and a seamless booking journey, and it's evident that we did not meet this commitment in your instance.

In response to your concerns, we are currently conducting a thorough investigation into the errors encountered during your booking attempts, as well as the subsequent breakdown in communication with our customer service team. This situation does not represent the high standards we set for ourselves and the service we wish to provide.

We take your feedback to heart and are using it as an opportunity to evaluate and enhance our systems and customer engagement practices. Our aim is to ensure that issues are addressed more efficiently and that our customers feel supported and valued throughout their interactions with us.

While we cannot change the past, we are eager to rectify the situation. We would greatly appreciate the chance to speak with you directly to discuss how we can resolve your concerns to your satisfaction.

Please contact us at your convenience via our customer service email or phone, available on our website, and mention this review. We promise to prioritize your case and work diligently to earn back your trust.

Thank you for sharing your experience with us. We look forward to speaking with you and demonstrating our commitment to excellence.

Sincerely,

The Roomer Team

Review of https://www.leadsnurtured.com/

Rated 1 out of 5 stars

Similar experience to those described!

Similar experience to those described!! Paul is nothing short of criminal! He did damp proofing works for me and he made such a shambles of it that damp patches simply never dried out.

All his talk about builders not knowing what they are doing when it is actually him who is clueless and needs to be prosecuted for fraud.

He took the extra payment for the additional insurance and he never took the policy out. I so wish I have search this forum before I had him do the works for me.

When I had a problem with the walls not drying after his works he also told me he was on holiday for a month! Spending the thousand of pounds he fraudulently takes from customers!

I am not going to rest until he faces court and is ruined! If any one on the forum wants to join forces to bring tie charlatan to account then happy to do so

August 24, 2023
Unprompted review

Review of Victorian Plumbing

Rated 5 out of 5 stars

The customer services agent Sophia…

The customer services agent Sophia Perry was absolutely fantastic. Very helpful and ensure the replacement for my damaged item was sent asap

September 27, 2023
Unprompted review

Reply from Victorian Plumbing

Hello.

Thank you for your recent Trustpilot review.

I am really glad to hear that you are pleased with the service provided by Sophia!

We really do appreciate your honest feedback, so thank you for taking the time to do this for us.

If you require any further assistance, please do not hesitate to contact myself or our live chat team.

Thank you,
Jade @ VP

Review of Tapnshower

Rated 1 out of 5 stars

My items still haven’t arrived 2 weeks…

My items still haven’t arrived 2 weeks later!!! The courier has obviously lost them but you refuse to send replacements! Comically tou send me feedback about good that you still haven’t delivered

July 7, 2023

Reply from Tapnshower

Hi Nick,

I have looked into this and can see that you have been in contact with my colleague Alfie. Alfie has explained that we had to wait whilst Evri conducted a search. In the meantime i can see that he has raised a resend for all items on your order. If you could update your review confirming this it would be greatly appreciated.

Have a lovely day

kind regards

ADAM
TNS Support Team

Review of Compare The Man And Van

Rated 1 out of 5 stars

Drivers spent most of the time…

Drivers spent most of the time complaining about the job being difficult. Took twice as long as our last move with the same items being moved.

Broke two very expensive items during the move. I have raised these with both driver and compare the man and van and have had no response. I had to get another delivery company a few days later to move items that the drivers you sent wouldn’t fit in the lift and so refused take!! The other drivers got it in the lift with no issues and without complaints!

All in all shocking Service

May 29, 2021