Pamela

The Onboarding Session with Kevin was really eye opening! There is an amazing amount of material that I will be digesting for a while. I really appreciate the tools and techniques that are available to use. Kevin, thank you for the tour, I am currently overwhelmed but will be learning how to do wonderful stuff as I navigate this terrific system. I am especially grateful for the follow-up email and availability of instant help from Kevin and others on this special Customer Service team.

I got good books for great prices in a timely manner, and with free shipping!
What could be better!

Anthony and Sam were both very helpful to me today; they patiently installed Norton after removing virus and spyware from my computer. They also helped me set up my printer again. Although roadblocks appeared, they were calm and helpful throughout the process.

I was able to get several books on my wishlist at reduced prices.

The surveys are clear and usually easy to answer. The only fly in the ointment is that I have been unable to complete several reviews when the answer part was not responsive, especially towards the end. With a lengthy survey, this is very frustrating.

Everything else is ok. But I do not know when and how Inwill receive payment. Please let me know how and when that will happen. Thank you.

A number of leads were provided and others were available. Of the first/top leads, only 2 of 4 were suitable. One did not respond, and another was located far away, on the Eastern shore of Maryland, although I asked for a local company for a move in and near Baltimore City.

I checked other possibilities based on number of reviews and how good the reviews were.

I selected Mack Movers because of Owner Dominic Macks’s honest and straightforward interactions with me, including his extra effort to come view the load before giving me an estimate.

Later he was unflappable when I asked for a second run from a different location, as the first run was ending, asking all the relevant questions. When he had listened carefully, he determined that the second trip would be about 1/2 a load (and he was right). Although I put him and his workers in a difficult situation by asking for this additional work at the last minute, neither he nor they were the least bit negative about it in any way. In addition, Mr. Mack could have legitimately charged me more for this second trip, he was extremely fair, even generous, in charging me half again for this additional half load.

Agents were very helpful and provided me with a customized policy.

Thank you for the lovely sconce. It arrived packaged well , so with no damage. I am looking forward to having the sconce installed in my new home currently being built.