KM

Ken McPherson

Canada

Reviews

Review of The Home Depot

Rated 1 out of 5 stars

Online shopping with them us an…

Online shopping with them us an experience fraught with headaches.
You select a reta location, it has stock, you order and the system splits your order and has multiple delivery days fir one order. This means planning and waiting, delivery dates change, reschedule. But home depot doesn't care.

Give your customers control, show warehouse stock and locations. Allow us to select.
No wonder your loosing Buisness.

My cabinets arrived Monday but the hardware isn't till Saturday as they shipped it ground from Ontario to Alberta.

Keep minimum inventory in warehouse for online orders or ship from nearest RETAIL STORE!

Ticket 06670406

July 6, 2025
Unprompted review

Review of Silver Gold Bull

Rated 1 out of 5 stars

You failed to monitor your comms…

You failed to monitor your comms channels properly.
You missed my email requesting to combine 2 orders.
Then faild to correct it while the package was still in YOUR CONTROL!!!!

May 31, 2021
Unprompted review

Reply from Silver Gold Bull

Hello Ken,

Thanks for your email, please accept our sincere apologies for the situation. We’ve reached out by phone and email to discuss this with you. You wrote to us at 4:45 on Friday afternoon right before a long weekend. We did not see your email that night, as we were on the phone assisting other customers. We are closed on the weekend and do not respond to emails while we spend time with our families. We called first thing Tuesday morning to let you know your package was on track to be delivered the next day. While it is regrettable that we missed your request, the good news is we already covered the shipping costs on both orders. We would love to talk to you about this, If you would like to discuss please return my call (877) 628 5303.

Kind regards,

Review of Silver Gold Bull

Rated 1 out of 5 stars

How SGB Fail their CUSTOMERS

8 placed a 2nd order, and while this one was in progress, I emailed and asked to combine. You took and processed the payment, put new order in progress AND FAILED TO COMBINE.

Emails to this company are not monitored properly and cause FAILURES, causing them to FAIL THEIR CUSTOMERS.

May 29, 2021
Unprompted review

Reply from Silver Gold Bull

Hello Ken,
Thanks for taking the time to leave us a review. We value your business and we'd like to discuss your concerns. We've attempted to contact you. Please give us a call back to discuss at (877) 628 5303 or email me directly wecare@silvergoldbull.com