United Kingdom
Review of Globe Packaging
Great products choice. Sometimes the boxes are sticked together or damaged but in general is fine.
Reply from Globe Packaging
Hello Customer, thank you very much for your order and for taking the time to write us such a great review. Your custom is very much valued and appreciated, and we look forward to continuing to develop our relationship. We hope the latest batch of packaging materials are being put to good use :-). Best Wishes, Globe Packaging.
Review of Ankorstore
Review of Deutsche Post
Should be name Nazi Post currently!
Each parcel I was posting with multivitamins and supplements was opened by them. They keep the parcels and return stating " incomplete custom declaration " while everything was done properly - never was issue with any other countries I posted to. If you want to post to this country from the UK - avoid them and pick different courier.
Review of TUI
Not recomended flights from this company. I cancelled a flight day after booking, and no one told me that cancellation fee will be total what I paid for the ticket!
Reply from TUI
Hello Seb,
Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
We’re very sorry to hear about your disappointment regarding the cancellation of your flight. We understand how frustrating it must have been to learn that a refund was not available after cancelling so soon after booking.
As outlined in the terms and conditions agreed to at the time of purchase, flight-only bookings are non-refundable, and cancellations typically result in a loss of the full amount paid.
Further information can be found here- https://www.tui.co.uk/destinations/info/flight-conditions-of-carriage
Your feedback is appreciated and will be passed on to help us improve how we present important booking information in the future. Thank you again for getting in touch.
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland.
Review of UPS UK
So often resheduled deliveries. Constantly overcharging for duty & tax payments!
PS: last time I was contacting on email and was said sorry for that , and seems nothing is changed .
Reply from UPS UK
Hi Seb. We're really sorry to hear of your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #5362051 by emailing our UK/IE team at uktrustpilot@ups.com. Regards - Reece
Review of Ankorstore
Reply from Ankorstore
Hello Seb,
Thank you for your review.
We are happy to know you've been pleased with our platform and the services we provide!
With best wishes,
Ankorstore team
Review of Happy-Post
First , the parcel disappeared for 10 days , after my message they found it. I posted parcel to Gambia and what was surprise when parcel arrived to South Korea! How long it takes to destination, it will.be month soon then Will see.
Not recomended at all!
Reply from Happy-Post
Hello,
Thank you for your feedback, and we sincerely apologize for the delay. We understand your concerns, especially given the importance of the items you're sending.
We wanted to inform you that your parcel has arrived at our sorting facility today due to a delay in the initial part of the journey. It has now left the UK and is on its way to its destination. We expect it to be delivered soon.
We apologize for the inconvenience and appreciate your patience.
Have a great day,
The Happy-Post team.
Review of Fluid
Had to close my account due to incompetence of the advisor who don't understand my query and how their system is working.
Not recomended.
Review of Parcelforce Worldwide
Really good couriers, one star less for incompetent people on custom service who cannot calculate tax and customs fees correctly.
Review of UPS UK
I has second time situation that was waiting for the parcel 2 days as tracking was changed and on the second day while waiting was notification that driver was attempting delivery while no one was here (even have cctv)
Contacted customer service regarding it and seems like it is a standard of this company.
Reply from UPS UK
Hi Seb. We're really sorry to hear of your experience with us. Should you wish to seek additional support, please provide the UPS tracking number, along with your full address, telephone number, quoting case number 5121007 by emailing us on uktrustpilot@ups.com. Many thanks, Laura.
Review of FloraPrima GmbH
I ordered the flowers for birthdays 2 weeks before to make sure that will be on time. Unfortunately today's birthday are without flowers from me. I am a bit worried what condition of flowers will be if will be delivered next day? Not recommending.
Reply from FloraPrima GmbH
Hello, we are sorry that our shipping service provider has not reached your desired delivery date.
With the standard delivery you have selected, it can happen in individual cases that delivery is delayed by one to three working days, despite timely dispatch. Of course, we stand by our freshness guarantee even in the event of delayed deliveries. We apologise for the inconvenience and thank you for your understanding. Your FloraPrima Team//bs
Review of one.com
AVOID!
Last year I was paying £62.24 and year after they charged me £164.10!
I didn't add any new functions or anything like that. With their prices I recommended godaddy or Wix which ate much cheaper!
Update: they replied to my email and said that it was added service which they charged for. i can remove it and credit will be applied. But basic price from £60 went up to £80.
In summary is good to find more stable service when you do not expect price increase every year
Reply from one.com
Hi Seb,
Thanks for your feedback. I am sorry to hear that you have been unsatisfied with the pricing of your invoice. As a valued customer, we always strive to provide transparent and fair pricing for our services.
I would be more than happy to assist you in checking your account. To help me investigate further, please send me an email at service@one.com with your domain name.
Best regards,
Meralyn/one.com
Review of Square UK
It's not great company. I lost £300+ pounds for a case because customer didn't remember that ordered the products. I hade full confirmation of delivery with same person signature and surname. Lost money and lost products. If you have prices above 100+ is good to avoid this company. Another issue is update, when customer decide to cancel an order which was paid by card throughout Square from May they will not issue a refund for the transaction. That's another risk for businesses
Reply from Square UK
Hi Seb, we regret to hear about this.
We're not sure we fully understand what occurred here however if your customer filed a dispute, please have a read through our tips here: https://squ.re/3YbXp7n
And if you haven't done so already, please reach out to our support team directly to ensure we have all of the relevant information to assist our disputes team in representing you: https://squ.re/3iYeoLo
With regards to our refund policy, from May 2023 processing fees will no longer be covered by Square for refunds. We are making this update to better align with industry-wide rates and to reflect recent card network cost changes.
We appreciate your concerns and feedback and we'll be sure to pass it on internally.
Review of Globe Packaging
Great service but from time to time they do mistakes with orders. In general recommended.
Reply from Globe Packaging
Hello Customer, thank you very much for your order and for taking the time to write us such a great review. Your custom is very much valued and appreciated, and we look forward to continuing to develop our relationship. We hope the latest batch of packaging materials are being put to good use :-). Best Wishes, Globe Packaging
Review of Capital on Tap
I was having account with them quite long time and just received an email that they will close an account with them because they want only LTD customers. That is not trustful company at all. Luckily I open account with Barclays Business and they have 1% cashback without any fees for it. Then more trustful bank then them. Recommended to avoid this brand.
Reply from Capital on Tap
Hi Seb,
Thank you for your review. Unfortunately, we have made the difficult decision to stop lending to sole traders and unincorporated partnerships in the UK.
Please be assured this decision has no bearing on the individual standing of your account or your quality as a customer. While we’re very sorry that we’re unable to continue serving your business, we believe this decision will help us provide the best possible service for the vast majority of our customers.
Sole traders and unincorporated partnerships account for just 1% of our current UK business. After much careful consideration, we have come to realise the complexity involved in servicing this small community was detracting from our ability to best serve the other 99% of our small business customers.
If you plan to convert your business to a limited company, please let us know.
Best wishes,
Capital on Tap
Review of Avansas
Reply from Avansas
Dear Seb,
We would like to thank you for your valuable feedback. We are really happy that you have enjoyed our fast delivery.
We always work on improving our services even further.
Thank you for choosing Avansas.
Review of Globe Packaging
Reply from Globe Packaging
Hello Seb, thank you very much for your order and for taking the time to write us a review. Sorry to hear you were not entirely satisfied by the service level received. We always aspire to provide the very best service levels, and pride ourselves on our service offering, hence are disappointed to hear this. We have passed your comments to our customer services team, who will be contacting you shortly to resolve this issue. In the meantime, if you have any questions please do call us on 0345 224 3691 or email us on sales@globepackaging.co.uk. Best Wishes, Globe Packaging
Review of one.com
My account was hacked and they have issue to fix the problem. They ask me to change an email address by form but not any mobile number or other additional emails which can be use to reset the password. Then my email was changed but phone number not, where hacker still can use to access my account. Completely terrible service. I will change it on the end of contract. Another thing every year price upgrade, even you see low price you will be charged more and more every year.
Reply from one.com
Hi Seb,
We are sorry to learn that your experience with our chat support was less than satisfactory. It is not our usual standard and we understand how frustrating this can be. Nonetheless, we will be happy to assist you further. Please email us directly at service@one.com with your domain name and we will be glad to continue with this discussion.
Best regards,
Mareze
Customer Care
One.com
