Lionel

Wealthsimple has been one of the most frustrating financial services I have ever dealt with. Their phone system routinely promises a 10–15 minute wait, but in reality, I have never been connected in less than 30 minutes, and often it takes over an hour.

Even worse, their customer service is ineffective and dismissive. I was defrauded of money, and more than 30 days later, they have shown little urgency, provided almost no updates, and denied me meaningful visibility into my own account during this ordeal.

This is not the level of care or accountability one should expect when entrusting a company with their finances. I strongly urge anyone considering Wealthsimple to think twice.

This Service used to be good. Now you only get email support from someone who never seems to grasp the problem. I have a new iPhone but the same phone number as I have always had. Bitbuy no longer seems to recognize me and asks me to send in the SMS code I recieved on my phone but it never seems to come. When I look at support it tells me my number must be a North American number and it is. Going back and forth and I am tired of the lack of concern and effort with resolving my situation. Once resolved I will m over all my money out of this place.