KL

Karen L

United States

Reviews

Review of Cool Frames


Rated 1 out of 5 stars

Terrible customer service!

I ordered a pair of women's frames to try on. Order was for the color teal. Frames that came were clearly a black color. Black is unappealing on me and I called to let them know and asked for a free shipping label. They asked to see a pic of frames which I sent and clearly showed black they said it was hard to tell in studio Ha! they said they wouldn't pay for shipping back but I could send it back on my own. I did that and paid $10 then my refund was still deducted by $16 for restocking plus the cost to ship it to me(free only if you keep them apparently. I called and they would not give any of the $16 back even though the glasses weren't as advertised.
TERRIBLE CUSTOMER SERVICE!!!!!

October 15, 2025
Unprompted review