CAL

The password system is very dodgy for my account somehow. I even made a second account but there were problems with even a brand new account. I failed the human Rapto test before I even saw it!
Consequently I wasted 30 mins and still no closer to drugs.

The delivery and collection service were exactly as described. Friendly and happy delivery men. Only returned item as I had underestimated the dimensions.

I had never heard of Pass the keys so had no expectations either way.
Everything was organised as explained and communication was good.
They were very understanding when I forgot to put the keys back in the safe box in error. Thank you.

Other companies are better.. and cheaper. Premier Limpet, Contact Packaging and Kilby’s are all just as good and you get what you actually ask for... in some cases at a cheaper price too.

In addition to this, the customer service departments of the companies above are open to listening to issues if they arise and set about resolving them where appropriate.

The tone of the emails I received from Customtape are best described as bullish and I still feel unheard 2 weeks later and have given up.

This frustrating experience has cost £400 without so much as a sorry from Customtape. They have repeatedly told me that the product they sent is much better than the one I ordered. They are not even acknowledging the fact that it is not what I ordered, and not what was specified.
I see from other reviews that this does seem to be an issue. I wish I had read the reviews before I ordered.