Covid wary

I ordered a Reina heated radiator/towel rail believing I was ordering a premium brand with the expected high quality that would be associated with a premium brand. However the product is anything but high quality, yet the price was twice what I paid for another similar radiator which is much better quality. The fixings for this radiator are the most poorly finished I have come across, every one of them is tarnished and the chrome finish is unlike any other I have come across, it appears to have a slightly golden hue to it, nothing like a traditional polished chrome and the difference is very visible where it connects to the pipework and valves The bleed valve on the back of the radiator stands out like a sore thumb as it is brass finished and the bit where it attaches to the radiator has no finish on it at all, it is just base metal. I have written to both the retailer and direct to Reina, attaching photos, but have had no response from either. The least I would have expected is an offer of a decent replacement or a significant refund. Having read other reviews it's clear Reina don't like to communicate with their customers.

Item sent quickly, but ordered a size 10 and received a medium (that wasn't even a choice on the website) so it was too big. Returned the item and had no communication from Blacks reference the return had to keep checking my account, eventually it was refunded.

Interested in a parasol base which was initially out of stock, asked to be emailed when back in stock and was duly emailed a couple of weeks later. When the item arrived it was missing one of the pole adaptors so I emailed customer services and had a response the next day and the missing part 2 days later. Excellent service would be happy to buy from them again.

Good price, easy ordering, free delivery, very pleased with my item, you can't ask for more.

I placed an order for click and collect and that was all fine, but the contactless idea fell down because I had to sign for the collection