Great product, good service.
I bought an MK2 dehumidifier a few years back. It started to be very noisy, so I disassemled and contacted technical support. Being out of warranty, I have ordered a spare part. I believe the support person was Aaron who helped me all along. Gave me advise over the phone and in email as well for every question I had. Helped me to identify the problematic part and to locate it on the parts website so I could order it. I was advised to replace the rotor motor starting from the connector cable on the PCB.
Very helpful, couldn't have resolved the issue without the help given. Very good service, thank you again!
Reply from EcoAir