CM E

Am a new tenant with Seven Living. Sharon kindly organised Kev (the Handyman!) to sort out a legacy issue from a previous tenant and he did a brilliant job. I really appreciate that Sharon/the team are just a phone call or email away. Much prefer this to having to log via a portal! So far so good.

Having lived in The Grand Exchange (managed by Centrick) for about 9 weeks, it's been 'so far so good!'

I haven't had any major issues (and may that be the case for the rest of my tenancy!) so it's fair to say that I am pleased with the service as things currently stand.

Having predominantly been an apartment / flat dweller (both as a tenant and as an owner), in my experience, having a good management company can significantly enhance or detract from the whole experience.

A huge part of my positive experience has been with the Concierge service as I've interacted with them the most. They're my first port of call for any queries/issues. Having a 24-hour service is brilliant, and special thanks to Adam Spiers who does the day shift (so he's been the one having to answer my million and one questions!) He's been patient, helpful, personable, knowledgeable, efficient, and just a huge pleasure to have to man the 'front of house' as it were. Interactions with the rest of the Concierge team have been equally good, although limited as I only tend to mostly pop by during the day, but a great team all around.

My first request was dealt with promptly by James via my Landlord. I'm still getting my head around logging requests, but I am expecting an equally speedy and thorough service going forward.

So, first experience/impressions - great, but with the caveat that it has only been 9 weeks but hopeful the great service will be maintained.

My experience with Furdeco was surprisingly 'painless'! Having had mixed experiences with other delivery companies and not having had a delivery through Furdeco previously, I wasn't sure what to expect. I was pleasantly surprised. There was regular communication by text and email keeping me updated on my delivery status and timing and I was called when they were on their way. Items were carried in for me to my nominated room of delivery, the items unpackaged and packaging taken away which was immensely helpful for me. The two gentlemen (Kamal and Shingar) were courteous, polite, helpful, professional and really quick with the unpackaging as well. It was a great delivery experience, well done guys!

Great service. Lady I spoke to was courteous and polite. The locksmith was really good and called to update me on his progress/let me know he was stuck in traffic and running late. He had my door opened in a matter of seconds and was able to process my card payment quickly. I would definitely recommend them but hopefully I won't be locking my keys in again so will definitely be a recommendation as opposed to having to have my door opened again! Great job!

Awful experience with Studio (still ongoing). Ordered a DAB radio. I was given an eta, nothing turned up, so I chased. I was given another eta, then told, two weeks later, that the item was out of stock and I'd get a refund. Another two weeks later (after I'd chased again), I was told the refund had been applied but it would take two weeks to clear?! Transpires the refund was 'applied' to an expired bank card (so presumably would have been declined or not gone through?!) I ordered the item on 28.01.2021, now, 31.03.2021, I'm yet to get my money back. Each time I call, their customer service fob me off with the same 'it's been referred to the relevant department' response. First time I've used Studio, will definitely not be using them again or recommending them given my first (and only!) experience with them has been horrendous!